Station Host
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Key skills for this role
About the Role
Etihad Rail Mobility is seeking a Station Host to act as a brand ambassador, providing exceptional customer service and ensuring a smooth station experience for passengers. The role requires 3+ years of customer service experience, preferably in railway or similar sectors.
Key Skills for This Role
Responsibilities
- Welcome passengers at the station, assisting with inquiries, ticketing, and providing information on schedules and services
- Ensure a smooth and efficient boarding process, assisting passengers with seating, luggage, and special requests
- Verify and process passenger tickets, ensuring accuracy and compliance with fare regulations
- Maintain the cleanliness and organization of station facilities
- Adhere to safety regulations and emergency procedures, ensuring passenger safety
- Make announcements regarding train departures, arrivals, and important information
- Address passenger inquiries, concerns, and requests courteously and promptly
- Manage passenger flow during peak travel times
- Provide extra assistance to passengers with disabilities or special needs
- Work collaboratively with onboard crew members, station staff, and supervisor
Requirements
- High school diploma or equivalent
- 3+ years of experience in customer service, onboard services, or related field
- Background in railway or similar sectors preferred
- Exceptional interpersonal and communication skills in English or English and Arabic
- Strong problem solving abilities and adaptability
- Knowledge of safety protocols and emergency response procedures
- Ability to work effectively in a team and independently
Full Job Posting
Position Overview
- Station Host will act as a Brand Ambassador for Etihad Rail Mobility passenger train services.
- Dedicated to delivering safe, comfortable, and memorable travel experiences.
- Ideal candidate will have 3+ years of relevant experience in railway or similar sectors.
Roles and Responsibility
- Welcome passengers at the station, assisting with inquiries, ticketing, and providing information on schedules and services.
- Ensure a smooth and efficient boarding process, assisting passengers with seating, luggage, and any special requests.
- Verify and process passenger tickets, ensuring accuracy and compliance with fare regulations.
- Maintain the cleanliness and organization of station facilities, including waiting areas, restrooms, and platforms.
- Adhere to safety regulations and emergency procedures, ensuring passenger safety within the station premises.
- Make announcements regarding train departures, arrivals, and any important information to keep passengers informed.
- Address passenger inquiries, concerns, and requests courteously and promptly, ensuring passenger satisfaction.
- Manage passenger flow during peak travel times to ensure an orderly and safe station environment.
- Provide extra assistance to passengers with disabilities or those requiring special accommodations like pregnant ladies or senior citizens.
- Work collaboratively with onboard crew members, station staff, and the onboard supervisor to ensure a seamless passenger experience.
- Perform shifts and emergency duties when required.
- Perform and carry out other duties as instructed / directed by the line Manager.
Desirable qualifications, skills, and experience
- High school diploma or equivalent (relevant certifications or training in customer service is a plus).
- 3+ years of experience in customer service, onboard services, or a related field, with a background in the railway or similar sectors preferred.
- Exceptional interpersonal and communication skills in English or English and Arabic.
- Strong problem solving abilities and adaptability in a dynamic environment.
- Knowledge of safety protocols and emergency response procedures.
- Ability to work effectively in a team and independently.
- A passion for delivering outstanding customer service.
Safety Responsibilities
- Comply with elements of the Etihad Rail Mobility environment, health and safety management system.
- Comply with company Drugs and Alcohol policy.
Security
- Be aware of current policies and procedures and responsibilities for protecting corporate assets.
- Use corporate resources only for intended purposes.
- Be accountable for actions relating to use of all assets.
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