Staff Product Manager - Shipping and Fulfillment

Job Overview

Responsibilities

• Own the strategy and roadmap for shipping and fulfillment, prioritized on merchant retention and contribution per shipment, not feature count.
• Decide how each order is routed and priced: which provider carries it, at what service level, at what cost, and what the merchant pays.
• Raise delivery reliability where it is measurable: first-attempt success, service-level accuracy, exception rate, return to origin, and cash-on-delivery reconciliation.
• Build the integration layer that makes onboarding a new provider fast and keeps it stable once live: status mapping, retries, fallbacks, monitoring.
• Extend the product past last-mile delivery, choosing capabilities on merchant retention impact rather than on integration ease.
• Decide which shipping capability is free and which is paid, and defend where the line sits.
• Own the metrics with the data team, and move volume between providers when the performance data says to.

Requirements

• Proven ownership of a shipping, fulfillment, or order-management product on a platform serving many businesses at once, with the numbers you moved: delivery success rate, service-level accuracy, exception rate, cash-on-delivery accuracy, or cost per shipment.
• Commercial fluency in shipment economics: you have built, priced, or renegotiated a rate card, and can explain how zone, weight, service level, cash on delivery, surcharges, and failed deliveries move cost per parcel.
• Depth past last-mile delivery in at least two of: inventory placement, warehousing or third-party fulfillment orchestration, pick and pack, first-mile pickup, reverse logistics, cross-border.
• Technical grounding in integrations: interfaces, webhooks, status mapping, retries, reconciliation. You can explain how a courier integration actually breaks and what made yours stable long term.
• Experience as the single product owner for a dedicated engineering squad, working across operations, commercial, and support rather than around them.
• Seven or more years in product management.
• Full professional fluency in Arabic and English.
• GCC logistics context is preferred over theoretical knowledge.
• Willingness to relocate to Saudi Arabia.

Skills

• Shipping Products
• Partner Integrations
• Fulfillment Beyond Last Mile
• Shipping Economics
• Inventory Placement
• Warehousing
• Third-Party Orchestration
• Pick and Pack
• First-Mile Pickup
• Returns
• Cross-Border
• Rate Card Design