Staff Customer Success Engineer

Qualifications

• 8+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
• Advanced experience in supporting common end user software (Windows, Mac, Linux)
• Advanced experience in using tools such as Salesforce, JIRA, Gainsight, Tableau
• Extensive working experience with public cloud platforms (AWS, Azure, GCP, Oracle)
• Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
• Experience providing mentorship and guidance to junior colleagues
• Advanced in managing customer escalations with experience in technical support, account management
• Some expertise with common network troubleshooting tools (PCAP, SPAN, CLI)
• Extensive experience with configuring and deploying CDSS features
• In-depth knowledge of customer software qualification, change management, and testing processes
• Demonstrated ability to create and present effective QBR/EBR presentations
• Perform and document root cause analysis
• Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Ability to multi-task and work in a fast-paced environment
• Preferred: Prior security certification (PCNSA, PCNSE, CCNA, CCNP, CCIE or similar)
• Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites
• Compensation Disclosure
• The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
• Our Commitment
• We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
• We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
• Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
• All your information will be kept confidential according to EEO guidelines.