Sr. Technical Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Technical & Escalation Management
Act as the primary escalation point for critical and high-impact customer issues
Lead and perform hands-on troubleshooting for complex break-fix scenarios involving:
SIEM pipelines, log ingestion, parsing, normalization
Network security, IDS/IPS, endpoint, and cloud telemetry
Performance, scalability, and data integrity issues
Participate directly in support ticket rotation , including on-call and weekend coverage
Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented
Customer Engagement
Engage directly with customers during Severity 1 / business-impacting incidents
Communicate clearly and confidently with security teams, architects, and leadership
Set expectations, provide status updates, and lead incident resolution calls
Translate technical findings into actionable customer guidance
Cross-Functional Collaboration
Work closely with Engineering, Product, DevOps, and SOC teams
Advocate for supportability and operational readiness in new releases
Provide feedback from customer issues to influence product improvements
Assist with release validation, upgrades and complex customer deployments
Technical Skills
- Deep understanding of:
- SIEM architectures and log pipelines
- Network protocols (TCP/IP, DNS, HTTP, Syslog)
- Linux systems, troubleshooting, and performance tuning
- Hands-on experience with:
- Log parsing and normalization (regex, JSON, CEF, LEEF)
- Cloud platforms (AWS, Azure, GCP)
- Security technologies (firewalls, IDS/IPS, EDR, IAM)
- Strong troubleshooting skills across distributed systems
- ]Preferred Qualifications:
- Experience supporting enterprise or MSSP customers
- Background in SOC operations or incident response
- Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms
- Experience operating in 24×7 global support environments
- Experience:
- 5+ years of experience in technical support, systems engineering, or security operations
- Strong background in SIEM, cybersecurity, or large-scale observability platforms
Benefits
- Pre-IPO Stock Options
- Medical, Dental & Vision care
- Life Insurance
- 401(k)
- Employee Assistance Program
- Employee Discount Program
- Paid time off
- Referral Program
- Rewards and Recognition Program
About Stellar Cyber
AI-driven cybersecurity software company providing unified security operations, threat detection, and response for enterprises and MSSPs.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Stellar Cyber
Sales Development Representative
Dubai, UAE
Stellar Cyber is seeking a Sales Development Representative to create and qualify enterprise cybersecurity opportunities in the Dubai region. The role focuses on prospecting, nurturing relationships, scheduling qualified
Sales Development Representative
, UAE
Stellar Cyber is seeking a Sales Development Representative to create and qualify enterprise cybersecurity opportunities in the Dubai region. The role focuses on prospect research, outreach, relationship building, and sa
Sales Development Representative
, UAE
Sales Development Representative
Dubai, UAE
Sales Development Representative
, UAE
Regional Sales Manager - West
, USA
Integration Software Engineering Manager
, USA
Senior Product Marketing Manager - Cybersecurity
, USA