Sr. Support Analyst / Lead L3

Responsibilities Direct Responsibilities . Monitoring and supporting the day to day activities . Adherence to documented procedural standards. . Fully responsible for key activities within the agreed SLA and ITIL process. . Escalate issues, which cannot be resolved, in a timely manner. . Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. . Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. . Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. . Resolve user queries Contributing Responsibilities . To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. . Coordinates with infrastructure teams to create / upgrade / decommission specific environments . Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Communication skills oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Specific Qualifications: BE/BTECH Skills Referential (Required knowledge, skills and abilities) Technical Skills: . Strong in Unix/shall Scripting . Strong in Sql/Pl SQL . Devops . Skill 4 . Behavioral Skills: . Critical thinking . Ability to Collaborate /Team Work . Ability to deliver /Result driven Education Level: BE/BTECH Location: Chennai

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team—one of the largest IT and business consulting services firms in the world.