Sr. Sales Engineer | alfanar Electric

Job purpose

Sales and customer responsibilities

• Promote and sell service contracts to new and existing customers.
• Identify clients, generate leads, and close sales.
• Conduct customer visits and presentations.
• Build customer relationships and follow up on satisfaction, renewals, and upgrades.
• Act as the primary contact for service contract inquiries.

Technical and contract responsibilities

• Explain technical product and service details to address customer needs.
• Collaborate with technical teams on service solutions.
• Provide pre-sales and post-sales technical support.
• Prepare and present service contract proposals.
• Negotiate terms and conditions with clients.
• Monitor contracted service delivery and customer satisfaction.

Market and reporting responsibilities

• Monitor market trends, competitor activity, and customer feedback.
• Provide recommendations to improve service offerings and sales strategies.
• Maintain sales, contract, and customer-interaction records in the CRM system.
• Prepare regular sales reports and forecasts for management review.

Qualifications and experience

• Bachelor's degree in Electrical Engineering.
• 5–10 years of experience.
• Sales forecasting, sales promotions, sales trend analysis, sales presentations, and sales tools skills.

General responsibilities

• Perform planned activities according to delivery schedules and operational targets.
• Use resources effectively to meet objectives within cost and time expectations.
• Report deviations and task execution periodically.
• Solve related problems and escalate complex operational issues.
• Support quality control, process improvement, compliance, and automation opportunities.
• Follow applicable health, safety, quality, and environmental procedures and controls.

About alfanar