Sales Support Coordinator | EXA Ceramics

Job Purpose

Functional Responsibilities

• Prequalification & Registration
• Coordinate the preparation and submission of prequalification documents.
• Prepare project registration files and required supporting documents.
• Follow up with internal departments to obtain required information and approvals.
• Track submission status and maintain updated records.
• Certificates & Documentation
• Maintain company certificates, approvals, and related records.
• Ensure required documents are valid, complete, and available for submission.
• Organize and maintain prequalification and registration files.
• Prepare regular status updates and reports.
• Material Submittals & Samples
• Prepare material submittal folders and supporting documents.
• Coordinate the preparation of product samples and mood boards.
• Follow up on required technical and commercial documents for submissions.
• Ensure submission packages are complete before delivery.
• Administrative & Coordination Support
• Support daily administrative and coordination activities.
• Maintain tracking sheets, records, and follow-up logs.
• Coordinate with relevant internal teams to ensure timely completion of assigned requirements.

General Responsibilities

• HR Proficiency:
• Ability to obtain updated soft and technical skills related to the job.
• Delivery:
• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
• Problem-Solving:
• Solve any related problems arise and escalate any complex operational issues.
• Quality:
• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
• Business Process Improvements:
• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Compliance:
• Comply to related policy and procedures and work instructions.
• Health, Safety, and Environment:
• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.