Sr. Partner Manager
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Key skills for this role
About the Role
ServiceNow is looking for a Sr. Partner Manager to manage and nurture the Partner Ecosystem across Canada. You will build partner practices, drive ecosystem governance, and coach partners to develop their ServiceNow practice.
Key Skills for This Role
Responsibilities
- Manage ServiceNow relationships with our Partner Ecosystem across Canada
- Build Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus
- Plan for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap
- Manage the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success
- Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks
- Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
- Coach partners both remotely and face to face
- Communicate partner programs' requirements and benefits across the ecosystem
- Provide daily management of partner ecosystem
- Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice
- Conduct quarterly and bi annual business reviews
- Develop partner business case and program roadmaps
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving
- At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management
- Ability to work in a true 'east west' operating model with both direct line and dotted line team members
- Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans
Full Job Posting
Role
- The Sr. Partner Manager manages ServiceNow relationships with our Partner Ecosystem across Canada.
- A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice.
What you get to do in this role
- Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
- Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
- Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
- Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
- Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
- Coach partners both remotely and face to face
- Communicate partner programs' requirements and benefits across the ecosystem
- Provide daily management of partner ecosystem
- Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
- Conduct quarterly and bi annual business reviews
- Develop partner business case and program roadmaps
- Articulate investment areas needed to both enter and progress through the partner program
To be successful in this role you have
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry.
- At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
- Ability to work in a true 'east west' operating model with both direct line and dotted line team members
- Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans
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