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Sr. Manager - Order Desk
Stage Windows & Doors
Concord, CAN
Full-time
Senior · 7+ years experience
Onsite
Discovered 1 weeks ago
FeneVisionMicrosoft OfficeERP
Free
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FeneVisionMicrosoft OfficeERP
Key Skills for This Role
FeneVisionMicrosoft OfficeERP
Full Job Posting
- Lead and oversee the entire Order Desk operation, including supervising the Order Desk Manager and supporting team.
- Act as the main escalation point for complex or high-value orders, customer issues, and production conflicts.
- Streamline and optimize the full order cycle, from intake to production release, ensuring efficiency and accuracy at every stage.
- Develop and enforce SOPs, KPIs, and best practices to standardize processes and measure team performance.
- Collaborate cross-functionally with Sales, Production, Finance, and Purchasing to resolve escalated issues, approve rush or custom orders, and balance workload.
- Manage and resolve financial disputes, pricing exceptions, and credit issues in partnership with the Controller and Sales Director.
- Support the development of the team by mentoring, coaching, and training staff on order protocols, client communications, and systems usage.
- Conduct regular audits of order accuracy, fulfillment timelines, and service quality to identify trends and areas for improvement.
- Input and manage high-priority or custom orders, ensuring proper configuration and accuracy in systems (including FeneVision).
- Liaise with the Production Manager to facilitate custom requests, remakes, and approval of special orders.
- Oversee entry of special configurations such as shapes, custom colors, or specialty items.
- Lead or support continuous improvement initiatives across the department.
- Provide backup support for production scheduling and other key operational areas as needed.
- Report regularly to the Sales Director on department performance, customer issues, and operational risks.
- Deep understanding of window and door manufacturing, product specifications, and production processes.
- Proven leadership and team development experience in a fast-paced, customer-facing role.
- Strong analytical and problem-solving skills, with a continuous improvement mindset.
- Excellent communication and interpersonal skills, with the ability to manage both customer relationships and internal teams.
- Advanced proficiency in FeneVision, Microsoft Office (especially Excel), and ERP/order management systems.
- Strong organizational and time management skills with the ability to handle competing priorities.
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