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Service Technician - Windows & Doors
Stage Windows & Doors
Concord, CAN
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
Free
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- Service & Re-measures: Respond to client locations to investigate assigned service tickets, perform diagnostics, and complete accurate re-measures of windows and doors. Document all findings clearly.
- Customer Service & Representation: Represent the company professionally at all times, advising clients on issues, solutions, and timelines with courtesy, respect, and a solution-focused approach. Maintain a positive impression of the company in all client interactions.
- Installations: Perform window and door installations for smaller service jobs, adhering to company standards, safety protocols, and quality workmanship. Identify any additional materials or equipment required for job completion.
- Reporting & Ordering: Complete detailed service call reports and coordinate with the Order Desk or Purchasing team to order any necessary stock, tools, or materials.
- Collaboration: Coordinate with Service Managers or Service Coordinators regarding schedules, assignments, and any job-specific requirements. Work closely with the Order Desk, Production, and Purchasing teams to address and resolve complex job-related questions or challenges.
- Deliveries & Pickups: Handle deliveries or pickups of materials and tools for job sites as required, ensuring safe handling and proper documentation.
- Production Support: During shorter service schedules or lighter field days: Assist in production tasks and training to maintain and develop skills. Load and unload materials in advance for upcoming service routes. Plan routes efficiently and start early to maximize productivity.
- Assist in production tasks and training to maintain and develop skills.
- Load and unload materials in advance for upcoming service routes.
- Plan routes efficiently and start early to maximize productivity.
- Inventory & Tools: Maintain and update tool checklists and parts inventory to ensure all equipment and materials are ready for service jobs.
- Vehicle & Road Safety: Maintain company vehicles in good working condition, conduct routine inspections, and follow all road safety regulations at all times.
- Travel: Be prepared to travel to client locations, including both shorter and longer routes, as scheduled.
- Quality & Compliance: Ensure all work meets company quality standards, building codes, and safety regulations. Report any issues or discrepancies promptly.
- Continuous Improvement: Suggest process improvements and identify opportunities to increase efficiency, reduce waste, or improve customer experience.
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