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Service Technician
Stage Windows & Doors
Concord, CAN
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Free
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- Respond to customer locations to investigate assigned service tickets, perform diagnostics, and complete accurate re-measures of windows and doors.
- Document findings clearly and accurately.
- Represent Stage Windows & Doors professionally at every customer interaction.
- Build positive relationships with homeowners, builders, and clients through respectful, solution-focused communication.
- Explain service findings, timelines, and recommended solutions in a clear and professional manner.
- Handle challenging customer situations with professionalism and a customer-first approach.
- Perform window and door installations for smaller service jobs while following company quality and safety standards.
- Identify any additional materials or equipment required to complete work efficiently.
- Complete detailed service reports.
- Coordinate with the Order Desk or Purchasing team regarding required parts, stock, and materials.
- Work closely with Service Managers and Service Coordinators regarding schedules and assignments.
- Collaborate with Production, Purchasing, and the Order Desk to resolve technical questions and service-related concerns.
- Complete deliveries and pickups of materials and tools as required.
- Ensure safe handling and proper documentation.
- Assist Production with various tasks to support operations.
- Continue developing technical skills through cross-training.
- Prepare materials and load vehicles for upcoming service routes.
- Plan routes efficiently to maximize productivity.
- Maintain service vehicle inventory, tool checklists, and required service materials.
- Maintain company vehicles in good condition.
- Complete routine inspections.
- Follow all road safety regulations.
- Travel throughout Ontario to customer locations, including longer-distance routes when required.
- Ensure all work meets company quality standards, applicable building codes, and safety regulations.
- Report concerns or product issues promptly.
- Identify opportunities to improve service efficiency, customer satisfaction, and internal processes.
- Minimum 3 years' experience in residential or commercial window and door installation; or
- Minimum 3 years' experience in framing, trim (casing) work, construction renovations, or a related field.
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