Sr. Manager Logistics Operations

WHAT’S ON YOUR PLATE?

• Lead Talabat Qatar’s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.

• Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.

• Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.

• Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.

• Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.

• Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.

• Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.

• Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.

• Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.

• Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.

• Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.

• Foster a culture of accountability, collaboration, and continuous improvement within the team.

• Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.

• Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.

• Drive automation and technology-enabled initiatives to improve visibility and performance management.

• Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.

• Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.

• Build long-term plans to sustain growth and strengthen Talabat’s market leadership position.