Sr. Manager, Insights & Integration
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
RBC seeks a Senior Manager, Insights & Integration to bridge data and business strategy for Digital Channels & Solutions. You will integrate AI data transformation, synthesize customer insights, and drive omnichannel analytics.
Key Skills for This Role
Responsibilities
- Partner with ADT program to operationalize new metrics and feedback mechanisms
- Connect mobile and online digital data with ADT outputs to measure digital containment effectiveness and identify gaps
- Monitor ADT performance, data quality, and relevance to ensure insights remain actionable
- Build internal capability and literacy around advanced analytics tools and methodologies across DCS teams
- Develop business cases that justify ADT investments and drive adoption
- Synthesize Voice of the Digital Customer feedback, business performance metrics, and market intelligence into integrated intelligence briefs
- Connect client feedback to business outcomes—uncovering how customer sentiment, behavior, and experience map to digital containment and cross channel performance
- Identify patterns and interdependencies across channels and solutions
- Conduct exploratory and diagnostic analytics to understand root drivers of performance gaps and opportunities
- Translate complex qualitative and quantitative findings into clear, compelling narratives tailored for different DCS stakeholders
- Work with Voice of Customer and Data Analytics teams to embed insights into key digital activities
- Support DCS teams in applying insights to refine operations and enhance customer experience
Requirements
- Bachelor's degree with 7+ years of experience in analytics, insights translation, or business intelligence—preferably in digital channels, omnichannel environments, or financial services
- Demonstrated ability to move beyond reporting to deep analysis—synthesizing multiple data sources and identifying non obvious patterns and insights
- Strong command of qualitative and quantitative research methodologies; comfort translating VoC and behavioral data into strategic insights
- Exceptional communication and storytelling skills—able to distill complexity into clarity for diverse audiences
- Technical proficiency to work independently with large datasets and validate findings
- Collaborative approach to cross functional work with ability to influence without direct authority
- Intellectual curiosity and comfort with ambiguity—thriving in evolving analytical environments
Full Job Posting
Job Description
- To enable the DCS Digital Channels & Solutions team to operate effectively in an omnichannel environment by connecting mobile and online digital data to ADT programs.
- As Senior Manager of Insights & Integration, you bridge data and business strategy, serving as a critical translator between emerging capabilities and DCS teams.
What Will You Do?
- Partner with ADT program to operationalize new metrics and feedback mechanisms
- Connect mobile and online digital data with ADT outputs (asynchronous chat, advice center calls, transaction data) to measure digital containment effectiveness
- Monitor ADT performance, data quality, and relevance to ensure insights remain actionable
- Build internal capability and literacy around advanced analytics tools and methodologies across DCS teams
- Develop business cases that justify ADT investments and drive adoption
- Synthesize Voice of the Digital Customer feedback, business performance metrics, and market intelligence into integrated intelligence briefs
- Connect client feedback to business outcomes
- Identify patterns and interdependencies across channels and solutions
- Conduct exploratory and diagnostic analytics to understand root drivers of performance gaps
- Translate complex qualitative and quantitative findings into clear, compelling narratives
- Work with Voice of Customer and Data Analytics teams to embed insights into key digital activities
- Support DCS teams in applying insights to refine operations and enhance customer experience
What Do You Need to Succeed?
- Bachelor's degree with 7+ years of experience in analytics, insights translation, or business intelligence
- Demonstrated ability to move beyond reporting to deep analysis
- Strong command of qualitative and quantitative research methodologies
- Exceptional communication and storytelling skills
- Technical proficiency to work independently with large datasets
- Collaborative approach to cross functional work
- Intellectual curiosity and comfort with ambiguity
What's in It for You?
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and mentoring opportunities
- Flexible work/life balance options
- Work in a dynamic, collaborative, forward thinking team
- Opportunity to shape how RBC leverages advanced analytics and customer insights
- Ability to make a significant impact on strategic and operational excellence
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RBC
Senior Manager, Brand Identity
Toronto, CAN
RBC seeks a Senior Manager, Brand Identity to lead the development and execution of the company's visual identity, ensuring consistent brand messaging across all channels. This creative and strategic role involves archit
Manager, Product Control
Toronto, CAN
RBC is seeking a Manager, Product Control to provide quality support to various banking platforms by performing daily mark-to-market valuation, P&L reporting, and reconciliation. The role requires 2+ years of Product Con
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
RBC is hiring a Senior Manager Digital Product Design to lead the Design System team. You will provide product design direction for a mobile native design system, empower a team, and collaborate with cross-functional par
Manager, Product Control
Toronto, CAN
RBC is seeking a Manager, Product Control to provide quality support to banking platforms by performing daily mark-to-market valuation, P&L reporting, and reconciliation. The role requires 2+ years of product control exp
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
RBC is seeking a Senior Manager to lead the Design System team, providing product design direction and oversight of a mobile native design system at scale. The role requires at least 10 years of design experience with 3-
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN
RBC is looking for a Senior Manager to lead a team of data and business professionals in providing streamlined reporting and insights across Regional Banking. You will oversee data pipeline enablement, governance, and th
Senior Manager, Brand Identity
Toronto, CAN
RBC is seeking a Senior Manager, Brand Identity to lead the development and execution of RBC's visual identity and ensure consistent brand messaging across all channels. This role combines creative and strategic leadersh
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN
RBC seeks a Senior Manager to lead a team of data and BI professionals, overseeing end-to-end data pipeline and reporting solutions for Regional Banking. The role requires expertise in ETL, big data, and team leadership
Senior Manager, Brand Identity
Toronto, CAN
Manager, Product Control
Toronto, CAN
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
Manager, Product Control
Toronto, CAN
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN
Senior Manager, Brand Identity
Toronto, CAN
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN