Sr Manager, Assessment Ops & Integration

Oversee operational and budget planning, resource coordination, readiness activities, and business continuity planning.

Lead resolution of complex delivery, resource, risk, and cross-functional coordination issues across examination programs.

Lead cross-functional projects and operational transformation initiatives that enhance examination delivery, efficiency, quality, and candidate experience.

Lead implementation of new assessment models, technologies, systems, and delivery approaches aligned with MCC strategic priorities.

Build and maintain effective working relationships with internal teams, operational partners, vendors, and examination contributors to support program delivery and continuous improvement.

Support coordination with examination-related committees and working groups to facilitate effective collaboration and program delivery

Lead and support managers and professional staff responsible for examination operations and delivery activities.

Provide coaching, guidance, and problem-solving support to managers navigating complex operational and people-related issues.

What you need to succeed

Experience

7-10 years experience leading managers and complex operational programs, preferably in the assessment field

Demonstrated experience building and maintaining relationships with external parties, regulators, and partners

Experience in non-profit operations and budget preparation

Experience as a leader in the health professions’ education, assessment or healthcare delivery sector(s) is considered a strong asset

Technical Skills

Demonstrated ability to translate strategic direction into operational plans and results

Knowledge of high-stakes assessment best practices and procedures

Knowledge of psychometric processes supporting high-stakes assessments

High degree of comfort with use of information technology to assist with assessment practices and supports

Ability to monitor for, recognize and flag in a timely manner any emerging issues and/or areas of concern in relation to examination activities

Ability to assess risks related to exam security and mitigating practices

Competencies

Demonstrated judgement, initiative, resourcefulness, tact, and discretion

Forward thinking with an ability to foster a climate of innovation and continuous improvement

Ability to direct, influence and motivate managers and teams to achieve organizational objectives

Ability to manage multiple activities and deadlines and work well under pressure

Strong analytical skills and critical thinking skills with the ability to translate insights into operational decisions

Excellent interpersonal and relationship management skills

Excellent presentation, oral and written communication skills

Education

Post-secondary bachelor’s degree in administration or other related field (business, health or education)

Asset: Masters in business administration, Leadership

Language

Advanced oral and written skills in English are required, with oral and written skills in French considered an asset.

The perks

A defined benefit pension plan.

A complete benefit package your first day on the job.

Three weeks' vacation right off the bat.

A company paid holiday closure in December - our gift to you!

A 35-hour work week.

Compressed and telework programs.

Free onsite parking - any day, any time.

Free virtual Mobility and Strength & Conditioning classes.