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Sr. Customer Success Manager
assent
Ottawa, CAN
Full-time
Onsite
Discovered 1 weeks ago
Customer success managementProject managementConsultative customer managementStakeholder managementRegulatory knowledgeSupply chain compliance
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Customer success managementProject managementConsultative customer management
Role Overview
Deliver services to customers on purchased programs and define and execute project plans from start to finish.
Manage complex customer programs, senior stakeholders, and non-standard projects while delivering exceptional service.
Key Skills for This Role
Customer success managementProject managementConsultative customer managementStakeholder managementRegulatory knowledgeSupply chain compliance
Full Job Posting
Role overview
Deliver services to customers on purchased programs and define and execute project plans from start to finish.
Manage complex customer programs, senior stakeholders, and non-standard projects while delivering exceptional service.
Compensation
- Compensation includes a competitive base salary and eligibility for an annual incentive plan.
Customer success responsibilities
- Build lasting customer relationships and manage assigned accounts throughout the customer lifecycle.
- Define compliance programs, coordinate execution, and manage client milestones and success metrics.
- Lead strategic planning sessions and Executive Business Reviews.
- Analyze program results and supply chain responsiveness to identify improvement opportunities.
- Support renewals, product adoption, customer escalations, and account growth.
Internal collaboration
- Coordinate platform user permissions with Platform Operations.
- Collaborate with internal groups on client success, product improvements, processes, and tools.
- Provide guidance to Associate CSMs and CSMs and act as a peer partner to new team members.
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