Specialist - Vehicles Licensing
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Key skills for this role
About the Role
Dubai Careers is seeking a Specialist in Vehicle Licensing to execute licensing activities, manage customer experience, and support projects. The role involves research, marketing plans, complaint handling, and ensuring compliance with regulations.
Key Skills for This Role
Responsibilities
- Execute vehicle registration, inspection, and license issuance activities in line with approved laws and standards
- Contribute to studies, research, and benchmarking on vehicle licensing services
- Develop forward plans and roadmaps for projects and service development
- Establish and develop new products and services that meet customer needs and comply with regulations
- Perform research on market and customer segmentation to identify customer needs
- Provide high quality project management services for assigned initiatives
- Provide change management and benefits realization reporting for projects
- Prepare benefits realization reports after implementation of projects
- Follow up corrective actions from Happiness Score and Mystery Shopper results
- Develop and implement marketing plans for Vehicle Licensing Department services
- Handle and verify complaints related to vehicle licensing services
- Monitor performance against agreed service level agreements and propose adjustments
Requirements
- Bachelor's degree in Business Administration, Commerce, Marketing or Public Administration
- 3+ years of experience with Master's degree, 5+ years with Bachelor's, 11+ years with Diploma
- Preferred certifications: Project Management Professional (PMP) or CAPM, recognized customer experience or service excellence certification
- UAE National only
Full Job Posting
Job Purpose
- Execute vehicle licensing, customer experience, and project support activities by managing registrations, complaints, market research, SLAs, and benefits realization to achieve departmental priorities.
- Translate customer insights, marketing plans, and project outcomes into improved services that meet legislative and customer needs.
Roles And Responsibilities
- Contribute to studies, research, and benchmarking on vehicle licensing services and activities.
- Develop forward plans and roadmaps for projects service development and initiatives.
- Establish and develop new products and services that meet identified customer needs.
- Perform research on market and customer segmentation to identify customer needs.
- Provide high quality project management services for assigned initiatives.
- Provide change management and benefits realization reporting for assigned projects.
- Prepare benefits realization reports after implementation of projects and initiatives.
- Follow up corrective actions arising from Happiness Score and Mystery Shopper results.
- Develop and implement marketing plans for Vehicle Licensing Department services.
- Execute vehicle registration, inspection, and license issuance activities.
- Handle and verify complaints related to vehicle licensing services.
- Handle and verify complaints related to examiners transparently and impartially.
Product / Process Improvement
- Monitor performance against agreed service level agreements and propose service related adjustments.
- Use insights from customer research, Happiness Score, Mystery Shopper, and complaint handling to support continuous improvement.
Physical Working Conditions
- Primarily office based role with standard working hours, with regular customer and stakeholder interactions and occasional visits to service centers, events, or meetings.
Job Qualifications & Requirements
- Bachelor’s degree/ Master’s Degree in Business Administration, Commerce, Marketing or Public Administration.
- 3+ years in case of Master's degree (5+ years in case of Bachelor's degree, 11+ years in case of Diploma).
- Preferred: Certifications such as Project Management Professional (PMP) or CAPM, a recognized customer experience or service excellence certification.
Additional Information
- Advertiser: Roads and Transport Authority
- Department: Vehicles Licensing
- Required Nationality: UAE Only
- Schedule Time: Full time
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