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Specialist IS Service Management Platform

CPKC
Calgary, CAN
Full Time
Mid
2 weeks ago
ServiceNowITSMITOMSPMSecOpsITAM
Free

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Purpose of the Position

  • The Specialist IS Service Management Platform (ServiceNow Developer) will be a core member of the Service Management team who will work with business partners to deliver business values in workflow optimization and automation using the ServiceNow platform and its modules (ITSM, ITOM, SPM, SecOps, et

Position Accountabilities

  • Assist in development, testing, and documentation of customer solutions that fit requirements gathered during the intake process
  • Enable integrations between other IS systems and ServiceNow and ensure proper monitoring, governance, and documentation is in place for all such integrations
  • Maintain implementer certification for one key ServiceNow module (ITSM, ITOM, etc.) along with Developer or Admin certification
  • Perform daily support tasks (break/fix, patches, upgrades, etc.) on ServiceNow and ensure they are clearly documented and tracked in ITSM records (Incidents, changes, problems, and requests)
  • Participate in daily scrums and communicate progress and challenges with team members on a daily basis as part of an Agile development team
  • Analyze complex situations/problems and begin formulating potential solutions
  • Test and validate new solution designs to ensure they address the situation or problem presented

Position Requirements

  • University degree in Computer Science, Engineering or equivalent
  • Minimum of 4 years’ experience developing, supporting, and maintaining ServiceNow platform
  • Experience in the design and implementation of ServiceNow ITSM, ITAM, ITOM, SPM, Security Operations, Service Catalog, and Automation
  • Strong understanding of the Software Development Lifecycle (SDLC) and Information Technology Infrastructure Library (ITIL) procedures

What CPKC Has to Offer

  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part time Studies Program

Pre Employment Requirements

  • Background Investigation: Criminal history check, Education verification, Professional references

Becoming a Railroader

  • As an employee with a North American presence, the possibility exists that the location of your position may be changed based on organizational requirements.
  • Management Conductor Program: You may be required to obtain or maintain certification/qualification as a conductor or locomotive engineer.

Culture of Inclusion

  • CPKC is an equal opportunity/affirmative action employer inclusive of protected veterans and individuals with disabilities.
  • For Canadian applicants, CPKC is an employment equity employer committed to the principles of employment equity and inclusion.

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