Specialist - Clinical Quality & Patient Safety
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Key skills for this role
About the Role
SEHA seeks a Clinical Quality & Patient Safety Specialist to develop and implement quality and safety programs across its healthcare facilities. The role involves leading strategic initiatives, monitoring KPIs, ensuring regulatory compliance, and driving continuous improvement.
Key Skills for This Role
Responsibilities
- Participate, facilitate and support the development and implementation of a healthcare system Clinical Quality and Patient Safety Strategic Plan
- Support the development and execution of system wide clinical quality and patient safety strategic plans
- Actively participate and lead system level taskforces to drive implementation of quality improvement and patient safety initiatives
- Support the Chair of the Corporate Quality Steering Committee in promoting a culture of continuous clinical quality improvement and patient safety
- Contribute to the development, review, and implementation of clinical guidelines, policies and procedures relevant to clinical quality and patient safety priorities
- Highlight clinical quality and patient safety issues and provide data based recommendations for corrective actions
- Facilitate and support the identification, research, and evaluation of emerging trends and innovative approaches in clinical quality and patient safety
- Participate in and facilitate the development and implementation of a standardized quality measurement framework
- Monitor compliance with established performance measures and targets, benchmark against international standards
- Support the effective ownership, tracking, and performance management of Jawda Key Performance Indicators (KPIs) across SEHA Healthcare Facilities
- Provide oversight of HCFs readiness for Tasneef assessments, ensuring accurate and timely submission of documentation and evidence
- Support the planning, coordination, and execution of DoH inspection readiness activities across SEHA HCFs
Requirements
- Bachelor's degree in a medical, clinical, quality or relevant health related field
- Recognized Quality certifications such as CPHQ, CMQ or equivalent
- 4 6 years of experience in healthcare, excellence, safety or compliance for a comprehensive tertiary healthcare facility
- Demonstrated knowledge of clinical quality, patient safety and good clinical practices
- Knowledge of regulatory compliance requirements, as well as clinical quality, patient safety, and healthcare governance principles
- Experience in data management, including data collection, validation, analysis, and reporting, as well as performance monitoring, KPI tracking, and dashboard reporting
- Progressive administration, management and leadership responsibility
- Proficiency in English language
- MS Office, Excel and computer proficiency
- Excellent communication skills and ability to present ideas
- Strong analytical and problem solving skills
- Strong negotiation skills
Full Job Posting
Job Description
- SEHA Abu Dhabi Health Services Co. is seeking a Specialist Clinical Quality & Patient Safety to join the Corporate Quality Department.
Key Responsibilities
- Develop comprehensive Clinical Quality and Patient Safety Programs
- Participate, facilitate and support the development and implementation of a healthcare system Clinical Quality and Patient Safety Strategic Plan
- Support the development and execution of system wide clinical quality and patient safety strategic plans
- Actively participate and lead system level taskforces to drive implementation of quality improvement and patient safety initiatives
- Support the Chair of the Corporate Quality Steering Committee in promoting a culture of continuous clinical quality improvement and patient safety
- Contribute to the development, review, and implementation of clinical guidelines, policies and procedures relevant to clinical quality and patient safety priorities
- Highlight clinical quality and patient safety issues and provide data based recommendations for corrective actions
- Facilitate and support the identification, research, and evaluation of emerging trends and innovative approaches in clinical quality and patient safety
Clinical Quality and Patient Safety Performance, Compliance, and Governance
- Participate in and facilitate the development and implementation of a standardized quality measurement framework
- Participate in and facilitate the development and alignment of clinical quality and patient safety KPIs
- Collaborate with SEHA Service Line Councils and subject matter expert taskforces to address clinical quality and patient safety priorities
- Monitor compliance with established performance measures and targets, benchmark against international standards
- Facilitate and support SEHA HCFs in the development and implementation of action plans to address identified deficiencies
- Recommend and support educational initiatives to strengthen quality improvement across SEHA
- Collaborate with Business Intelligence Unit, IT, and Health Informatics teams to enable electronic capture and reporting of standardized clinical performance measures
Jawda Alignment
- Support the effective ownership, tracking, and performance management of Jawda KPIs across SEHA HCFs
- Monitor KPI performance trends, identify gaps, and escalate areas of concern
- Actively participate in data validation processes to ensure accuracy and completeness of KPI submissions
- Contribute to the preparation, analysis, and submission of Jawda dashboards and reports
- Collaborate with clinical and operational teams to design and implement targeted quality improvement initiatives linked to Jawda indicators
- Support benchmarking activities against internal and external standards
Tasneef (Performance Rating System)
- Provide oversight of HCFs readiness for Tasneef assessments, ensuring accurate and timely submission of documentation and evidence
- Conduct structured gap assessments to identify areas of non compliance or performance shortfalls
- Oversee the development, implementation, and tracking of corrective action plans
- Engage with facility level teams to build awareness and ownership of Tasneef requirements
- Track progress of improvement initiatives and provide regular updates to leadership
Regulatory Compliance and Inspections
- Support the planning, coordination, and execution of DoH inspection readiness activities across SEHA HCFs
- Ensure continuous compliance with DoH regulations, standards, and applicable policies
- Track and ensure timely closure of findings, recommendations, and corrective actions arising from regulatory inspections and audits
- Maintain organized documentation and evidence repositories to support audit readiness
Reporting and Governance
- Contribute to the development and maintenance of SEHA corporate quality reports, dashboards, and performance scorecards
- Analyze quality and patient safety data to generate actionable insights
- Strengthen performance monitoring frameworks by enhancing data visualization and reporting accuracy
- Support benchmarking initiatives across SEHA facilities and external entities
- Establish and support escalation mechanisms for critical quality and patient safety issues
Administrative Responsibilities
- Develop and maintain strong relationships with internal and external stakeholders
- Ensure that all necessary systems, policies and procedures are in place
- Deliver training to teams as required
- Support the CQPS team in leading regular committee and taskforce meetings
- Prepare written reports and deliver presentations
- Conduct risk assessments of processes and tasks in the section
Qualifications, Certifications and Experience
- Required: Bachelor's degree in a medical, clinical, quality or relevant health related field
- Desired: Master's degree in medical, clinical, quality or relevant health related field
- Required: Recognized Quality certifications such as CPHQ, CMQ or equivalent
- Required: 4 6 years of experience in healthcare, excellence, safety or compliance for a comprehensive tertiary healthcare facility
- Required: Demonstrated knowledge of clinical quality, patient safety and good clinical practices
- Required: Knowledge of regulatory compliance requirements, as well as clinical quality, patient safety, and healthcare governance principles
- Required: Experience in data management, including data collection, validation, analysis, and reporting
- Required: Progressive administration, management and leadership responsibility
- Required: Proficiency in English language
- Required: MS Office, Excel and computer proficiency
- Desired: Arabic language proficiency
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