Specialist, Client Delivery (Fixed Term Contract )
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Key skills for this role
About the Role
Standard Chartered Bank seeks a Specialist, Client Delivery for a fixed-term contract in Riyadh. The role orchestrates end-to-end client management within Corporate, Commercial & Institutional Banking, ensuring seamless collaboration and exceptional client experience.
Key Skills for This Role
Responsibilities
- Collaborate with Relationship Managers, Product Sales, Operations, and other internal partners to proactively resolve client issues and uncover service enhancement opportunities
- Drive scalable and consistent implementation of the Client Management model, tailoring service levels according to client segmentation
- Maintain rigorous adherence to agreed service delivery standards, focusing on minimizing errors
- Lead initiatives to streamline workflows and automate repetitive tasks to improve operational efficiency
- Ensure compliance with updates to the Client Management destination model and Directives on Operational Implementation
- Maintain continuous alignment between CCIB division and Client Management teams, facilitating regular communication on business priorities
- Provide expert support and consultancy to Relationship Managers regarding documentation origination and compliance requirements
- Deliver exemplary client service and advisory support across Corporate, Commercial, Institutional Banking and Business Banking sectors
Requirements
- Demonstrated ability to influence and engage stakeholders across business units
- Strong interpersonal skills to build rapport with clients
- Exceptional written and oral communication skills in English
- Proven problem solving skills with a solution focused mindset
- Highly motivated and results driven with track record of delivering quality outcomes under tight deadlines
- Ability to work autonomously managing workload efficiently
- Adept team player committed to supporting colleagues
- Risk and Anti Money Laundering (AML) certification as required by bank policy
Full Job Posting
Job Summary
- The Specialist, Client Delivery in Riyadh orchestrates end to end client management processes within Standard Chartered's Corporate, Commercial & Institutional Banking division.
- This full time, office based fixed term contract position focuses on client service delivery, process improvements, operational efficiency, and risk and compliance management.
Key Responsibilities
- Collaborate with Relationship Managers, Product Sales, Operations, and other internal partners to proactively resolve client issues and uncover service enhancement opportunities.
- Drive scalable and consistent implementation of the Client Management model, tailoring service levels according to client segmentation.
- Maintain rigorous adherence to agreed service delivery standards, focusing on minimizing errors.
- Lead initiatives to streamline workflows and automate repetitive tasks to improve operational efficiency.
- Ensure compliance with updates to the Client Management destination model and Directives on Operational Implementation.
- Maintain continuous alignment between CCIB division and Client Management teams, facilitating regular communication on business priorities.
- Provide expert support and consultancy to Relationship Managers within lending units regarding documentation origination and compliance requirements.
- Deliver exemplary client service and advisory support across Corporate, Commercial, Institutional Banking and Business Banking sectors.
Skills and Experience
- Conduct Management: Uphold highest ethical standards and ensure compliance with regulatory and internal policies.
- Risk Management: Identify, assess, and mitigate risks related to client delivery and operational processes.
- People Management: Effective teamwork and collaboration skills are paramount.
- Operational Excellence: Expertise in managing complex processes and driving consistent execution.
- Process Management: Skilled in process mapping, workflow optimisation, and implementation of best practices.
- Data Conversion and Reporting: Ability to analyse and report on operational data.
- Business and Product Knowledge: Deep understanding of banking products, client requirements, and market trends.
Qualifications
- Demonstrated ability to influence and engage stakeholders effectively across various business units.
- Strong interpersonal skills to build rapport with clients.
- Exceptional written and oral communication skills in English.
- Proven problem solving skills with a resourceful and solution focused mindset.
- Highly motivated and results driven with a consistent track record of delivering quality outcomes under tight deadlines.
- Ability to work autonomously, managing workload efficiently while maintaining high standards.
- Adept team player committed to supporting colleagues and fostering a collaborative environment.
- Risk and Anti Money Laundering (AML) certification as required by bank policy.
About Standard Chartered
- Standard Chartered is a leading international banking group with a heritage spanning over 170 years, dedicated to driving commerce and prosperity across Asia, Africa, and the Middle East.
- We celebrate diverse perspectives and foster an inclusive culture where all colleagues can thrive.
What we offer
- Competitive salary aligned with our Fair Pay Charter, complemented by extensive benefits including retirement savings, health and life insurance plans.
- Generous time off policies encompassing annual leave, parental and maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave.
- Flexible working arrangements designed to promote work life balance, allowing for a hybrid setup combining home and office based work.
- Access to proactive wellbeing support platforms such as Unmind, mental health resources, Employee Assistance Programmes, and resilience development courses.
- A strong focus on continuous learning and development with opportunities to upskill, reskill, and access a vibrant array of learning resources.
- Joining an inclusive and values driven organisation that celebrates diversity.
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