Client Manager, Priority Clients (UAE nationals)
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Key skills for this role
About the Role
Standard Chartered Bank seeks a Client Manager for Priority Clients to deliver exceptional service to affluent banking clients. The role involves managing client relations, ensuring KYC/AML compliance, and resolving complaints.
Key Skills for This Role
Responsibilities
- Provide expected level of customer service to Priority banking clients
- Liaise with relationship managers locally and internationally for overseas clients
- Maintain sound client relations by addressing requests, concerns, and complaints timely
- Analyze client feedback and modify policies to improve services
- Ensure accuracy of account opening process with 98% accuracy
- Resolve non critical complaints within 24 hours
- Conduct information sessions for client managers on policy changes
- Ensure KYC/AML updates and error free documentation
- Detect suspicious transactions and money laundering
- Comply with Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures
Requirements
- Experience in client service or relationship management in banking
- Knowledge of KYC/AML procedures
- Strong attention to detail and accuracy
- Excellent communication skills
- Understanding of regulatory environment in financial services
Full Job Posting
Key Responsibilities
- To ensure expected level of customer service is provided to Priority banking clients.
- Work collaboratively with internal specialists and Associate Director’s to provide appropriate banking services and solutions.
- Drive a culture of complete adherence to local and international service standards for affluent customer segment.
- Liaise with the relationship managers locally & internationally to work with overseas clients.
- Maintaining sound client relations by ensuring that their requests, concerns, and complaints are addressed in a timely and efficient manner.
- Analyze feedback (compliment, complaint, and suggestion) by clients and accordingly modify policies & processes.
- Ensure accuracy of account opening process for Priority banking staff with 98% accuracy.
- Ensure all non critical/quick kill complaints to be resolved within 24 hours.
- Conducting information sessions for the client managers to update them about changes in policies & processes.
- Ensure error free checking and avoid any financial losses to the bank.
- Ensure KYC/AML updates, proper zero error documentation.
- To be able to detect any suspicious transactions, Money laundering, forgeries etc.
The Skills We Are Looking Out for Are
- Client Experience, Behaviours and Preferences Understand and anticipate client needs throughout the service lifecycle; deliver a seamless experience.
- Accuracy and Attention to Detail Ensure error free processing, documentation, and transaction execution.
- Communication (Service Context) Clear, calm, and professional handling of client queries and concerns.
- Regulatory Environment – Financial Services Ensure all service actions comply with internal policies and external regulations.
- Reputational Risk Management Act responsibly to protect the bank’s reputation during every client interaction.
About Standard Chartered
- We're an international bank, nimble enough to act, big enough for impact.
- Our purpose: to drive commerce and prosperity through our unique diversity.
- We value difference and advocate inclusion.
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