Senior Associate Director, Priority Banking
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Key skills for this role
About the Role
Standard Chartered Bank is seeking a Senior Associate Director for Priority Banking to drive revenue generation, business development, and customer relationship building for high-net-worth clients.
Key Skills for This Role
Responsibilities
- Generate new business to achieve defined targets in terms of number of customers, volumes and revenue
- Achieve the Targets set in terms of product mix, active/passive ratio, liability targets, number of transactions
- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues
- Manage the portfolio to de risk against attrition and achieve stability of book
- Ensure compliance of laid down process and procedures
- Ensure KYC/AML updates, proper zero error documentation
- Serve as the one point contact to the High Net Worth customers of the Bank
Requirements
- Experience in priority banking and wealth management
- Strong sales and relationship management skills
- Knowledge of KYC/AML regulations
- Ability to achieve revenue and business targets
Full Job Posting
Job Summary
- Strategy: Strategies for Revenue generation and business development, Business objectives and goals, Drive the Digital Agenda
Acquisition & Sales Management
- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
- Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.
- Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
- Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
- Achieve the budgeted cross sell targets, consistency and penetration.
- Aggressive Sales call plans to acquire large prospective customers through referrals.
- Ensure coverage of customer base in accordance with the approved contact plans.
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Maintain and update customer information on C Manager. Accurate and timely generation of reports.
- Activation of dormant accounts.
- Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.
Customer Relationship Building
- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
- Effectively meeting customer expectations and handling/ reduction of customer complaints.
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de risk against attrition and achieve stability of book.
- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Serve as the one point contact to the High Net Worth customers of the Bank
Processes
- Ensure compliance of laid down process and procedures.
- Facilitate and Implement work process improvements.
- To ensure compliance with Global Process Standards on Customer Data Confidentiality.
Risk Management
- Ensure KYC/AML updates, proper zero error documentation.
- Updating the C – Manager, adhering to the Contact Management Plan.
- Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
- Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
- Ensure full awareness of all policies relating to operational risk, sales processes, anti misselling, etc and comply with the same.
- Read, understand and comply with all provisions of the Group Code of Conduct.
Governance
- To be able to detect any suspicious transactions, Money laundering, forgeries etc
- Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
- Ensure all GPS standards are followed and adhered.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.
- Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) r
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