Assistant Relationship Manager
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Key skills for this role
About the Role
Standard Chartered Bank seeks an Assistant Relationship Manager to support Senior/Associate Directors in revenue generation and business development for Priority Banking. The role involves customer acquisition, relationship building, and ensuring compliance with KYC/AML standards.
Key Skills for This Role
Responsibilities
- Support Senior/Associate Director in revenue generation and business development
- Induct new customers brought in by Senior/Associate Director
- Update and maintain MIS (calls, prospects, attrition)
- Maintain and update customer information on CEMS
- Activate dormant accounts
- Build and deepen relationships with existing Priority Customers
- Handle and reduce customer complaints
- Ensure compliance with KYC/AML and other policies
- Detect suspicious transactions and money laundering
- Educate clients on using other delivery channels
Requirements
- University graduate
- Relevant experience in relationship management
- Experience in handling banking customer services and investment products
- Strong communication and negotiation skills
- Networking ability to manage interdepartmental deliverables
- Good understanding of UAE business environment and HNI community
- Proficiency in computers
- Adaptability to multi cultural environment
- Good knowledge of banking practices and regulations
- Anti Money Laundering and Compliance training
Full Job Posting
Job Summary
- Supporting the Senior/Associate Director for Revenue generation and business development. Drive the Digital Agenda.
Acquisition & Sales Management
- Supporting in induction of all NTB new customers brought in by the Senior/Associate Director.
- Achieve best in class productivity by providing support to Senior/Associate Director.
- Update and maintain all MIS (Calls, Prospects, Attritions etc.).
- Maintain and update customer information on CEMS. Accurate and timely generation of reports.
- Activation of dormant accounts.
- Constantly updated product and process knowledge by attending Tests/Quizzes/Certifications.
Customer Relationship Building
- Build and deepen relationships with existing Priority Customers.
- Effectively meeting customer expectations and handling/reduction of customer complaints.
- Provide professional customer service to achieve high customer satisfaction and retention.
- Have complete knowledge of the customer base in terms of profile, demographics and assets.
- Serve as the one point contact to the High Net Worth customers of the Bank.
Qualifications
- University Graduate.
- Relevant experience in relationship management.
- Experience in handling all Banking Customer Services & Investment Products.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
- Proficiency in Computers.
- Adapting to multi cultural environment.
- Good knowledge of banking practices and regulations.
- Anti Money laundering, Sanctions/Compliance Training and Basic Banking Practice.
Skills and Experience
- Manage Conduct
- Manage Risk
- Manage People
- Spot Opportunities
- Solve Problems
- Take the Lead
- Build Resilience
About Standard Chartered
- We're an international bank, nimble enough to act, big enough for impact.
- Our purpose: to drive commerce and prosperity through our unique diversity.
- We value difference and advocate inclusion.
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