indeed
Spa Supervisor
Be Relax
Dubai, UAE
Full-time
Mid-Senior
Onsite
AED 5,000/month
Discovered 2 weeks ago
Spa operationsTeam supervisionCustomer serviceVerbal communicationRetail salesMerchandising
Free
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Ready to ScanKey skills for this role
Spa operationsTeam supervisionCustomer service
Key Skills for This Role
Spa operationsTeam supervisionCustomer serviceVerbal communicationRetail salesMerchandising
Full Job Posting
Operations Management
- Ensure services are delivered uniformly, professionally, and within assigned time frames.
- Provide treatments according to company standards.
- Recommend services and retail products to guests.
- Apply corporate merchandising and marketing guidelines.
- Maintain cleanliness, equipment, and cleaning supplies.
- Resolve customer concerns and complaints professionally.
Team Leadership
- Mentor team members and promote collaboration, morale, and engagement.
- Conduct regular team briefings and track team performance.
- Provide one-on-one coaching and identify training needs.
- Manage staff schedules and monitor working hours, breaks, and overtime compliance.
- Maintain communication between team members and management.
- Ensure high-quality service delivery and conduct internal shop evaluations when needed.
Administration and Reporting
- Verify transaction accuracy and manage daily cash handling and deposits.
- Attend management meetings and present shift performance reports.
- Prepare daily operational reports for senior management.
- Oversee inventory checks, par-level monitoring, ordering, and storage of retail items and consumables.
Skills and Competencies
- Strong customer service mindset and verbal communication abilities.
- Sales-focused orientation with target achievement capability.
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