Spa Manager

2.1 All business has an annual budget and follows up on their business

performance against the budget a regular basis.

2.2 All unit managers analyze their P&L statements and take appropriate action

to positively impact on their results.

2.3 National and local promotions are developed and implemented and

monitored to enhance revenue.

2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum

utilization.

2.5 All spas realize sales potential through effective visual merchandising and

appropriate training activities.

2.6 All products and treatments are priced to sell and are in relation to each

spa’s client base.

3. Relationships with all business partners in Thailand are maintained and

4.1 The MSpa Core Values are reflected in the way all MSpa employees conduct

themselves.

4.2 All existing and future facilities, products and treatments reflect the core

values.

4.3 Annual business plans following the company standard are prepared for the

whole company and each spa outlining their business strategies for the

coming 12 months.

4.4 Guest feedback, industry trends and competitor research is analyzed shared

on a regular basis with the Leadership Team.

4.5 Brand positioning research is to be implemented and maintained.

4.6 Collateral for Thailand, individual spa’s and promotions is available in good

time.

5.1 All employment decisions follow the MSpa recruitment guidelines.

5.2 Spa Managers and Assistant Spa Operation managers have access to

career development and guidance.

5.3 Spa Managers and Assistant Spa Operation managers performance is

closely monitored. Guidance and coaching is provided pro-actively on a

regular basis.

5.4 An effective succession planning and mentoring scheme is in place to

support individual growth and company expansion.

To have a complete understanding of and adhere to the company’s policy and procedures To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety To report for duty punctually and wear the correct uniform with the name badge at all time To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas