Spa Manager
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Key skills for this role
About the Role
Anantara seeks a Spa Manager to oversee spa operations in Dubai. The role involves leading the team, driving revenue, ensuring quality standards, and coordinating with hotel activities.
Key Skills for This Role
Responsibilities
- Communicate with the team to identify areas for improvement and develop and implement continuous improvement programs
- Ensure all staff clearly understand their responsibilities and job descriptions
- Ensure all reports submitted to Operations and other relevant stakeholders are accurate and concise
- Provide the team with a clear understanding of spa costs and expenses, including petty cash expenditures, product usage, and other operational costs
- Conduct disciplinary actions as required, accurately documenting verbal and written warnings for policy and procedure violations
- Conduct weekly meetings with all staff to discuss revenue performance, operational challenges, sales techniques, quality of work, training needs, and any other relevant matters
- Organize upselling training programs, spa promotion initiatives, and training for the team
- Monitor retail and spa service displays within the spa and public areas
- Maintain overall quality standards and ensure compliance with company requirements
- Evaluate, coach, and guide spa staff to improve their skills and performance
- Work closely with the hotel to ensure spa and hotel activities are effectively coordinated
- Collaborate with others to achieve common goals, perform effectively as both a team leader and team member, and promote teamwork within the organization
Requirements
- Experience in spa management or related field
Full Job Posting
Key Responsibilities
- Communicate with the team to identify areas for improvement and develop and implement continuous improvement programs.
- Ensure all staff clearly understand their responsibilities and job descriptions.
- Ensure all reports submitted to Operations and other relevant stakeholders are accurate and concise.
- Provide the team with a clear understanding of spa costs and expenses, including petty cash expenditures, product usage, and other operational costs.
- Conduct disciplinary actions as required, accurately documenting verbal and written warnings for policy and procedure violations.
- Conduct weekly meetings with all staff to discuss revenue performance, operational challenges, sales techniques, quality of work, training needs, and any other relevant matters.
- Organize upselling training programs, spa promotion initiatives, and training for the team.
- Monitor retail and spa service displays within the spa and public areas.
- Maintain overall quality standards and ensure compliance with company requirements.
- Evaluate, coach, and guide spa staff to improve their skills and performance.
- Work closely with the hotel to ensure spa and hotel activities are effectively coordinated.
- Collaborate with others to achieve common goals, perform effectively as both a team leader and team member, and promote teamwork within the organization.
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