Lobby Hostess
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Key skills for this role
About the Role
Anantara seeks a Lobby Hostess to welcome guests upon arrival, assist with resort activity inquiries, and ensure high levels of guest service. The role involves coordinating transportation, upselling spa and dining outlets, and handling guest feedback.
Key Skills for This Role
Responsibilities
- Welcome and bid farewell to all guests upon arrival in a traditional manner
- Assist guests with resort activity enquiries and requests
- Ensure established levels of guest service are maintained at all times within the reception area
- Actively elicit guest feedback and preferences regarding resort services
- Coordinate transportation for guests in collaboration with Boat Captains, Bell Captain and Bell Boys
- Handle difficult situations effectively following resort policies and procedures
- Actively participate in upselling Spa, Food and Beverage outlets and excursions
Requirements
- Excellent communication and customer service skills
- Ability to handle difficult situations effectively
- Ability to work in a fast paced environment
Full Job Posting
Duties and Responsibilities
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
- Ensures guest errands are executed as directed.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort's Policies & Procedures.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
- Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests belongings.
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