Lobby Hostess
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Key skills for this role
About the Role
Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures. Assist guest in resort activity enquiri.
Key Skills for This Role
Responsibilities
- Welcome and bid farewell to guests upon arrival in a traditional manner
- Assist guests with resort activity inquiries and requests
- Coordinate transportation for guests including buggy, sea plane, and airport transfers
- Actively upsell Spa, Food and Beverage outlets, and excursions
- Handle guest complaints and compliments promptly and efficiently
Requirements
- Previous experience in a similar guest facing role preferred
- Excellent communication and interpersonal skills
- Ability to handle difficult situations effectively
Full Job Posting
Role Overview
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
Key Responsibilities
- Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
- Ensures guest errands are executed as directed.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort's Policies & Procedures.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
- Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests belongings.
- Adhere to all organizational policies and standards.
- Actively participate in upselling Spa, Food and Beverage outlets and excursions.
- Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi functionality.
Additional Expectations
- Ensure that all fellow team members follow safety rules and operating procedures.
- Is aware of all house rules and assists in enforcing them on team members.
- Always conduct herself in such a manner so as to encourage all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
- Project at all times, a favorable image of the company, resort and department.
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