Spa Manager
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is seeking a Spa Manager to oversee spa operations, lead the team, and drive revenue. Requires a Bachelor's degree in Business or Hospitality Management, at least 5 years of luxury hospitality experience in the UAE, and previous managerial experience in a professional spa setting.
Key Skills for This Role
Responsibilities
- Communicate with the team to identify areas for improvement and develop continuous improvement programs
- Ensure all staff understand their responsibilities and job descriptions
- Ensure accurate and concise reports submitted to Operations and stakeholders
- Provide team with clear understanding of spa costs and expenses
- Conduct disciplinary actions and document warnings for policy violations
- Conduct weekly staff meetings to discuss revenue, challenges, sales, and training
- Organize upselling training and spa promotion initiatives
- Monitor retail and spa service displays
- Maintain overall quality standards and ensure compliance
- Evaluate, coach, and guide spa staff to improve performance
- Work closely with hotel to coordinate spa and hotel activities
- Ensure positive working environment and support staff welfare
Requirements
- Bachelor's degree in Business and/or Hospitality Management
- At least 5 years' experience in hospitality industry in luxury resorts or hotels in the UAE
- Previous managerial experience in a professional spa setting
- Keen on P&L and selling skills
- Ability to make decisions
- International work experience preferred
Full Job Posting
Job Overview
- Anantara The Palm Dubai Resort is seeking a Spa Manager to lead the spa team and drive operational excellence.
Key Duties and Responsibilities
- Communicate with the team to identify areas for improvement and develop and implement continuous improvement programs.
- Ensure all staff clearly understand their responsibilities and job descriptions.
- Ensure all reports submitted to Operations and other relevant stakeholders are accurate and concise.
- Provide the team with a clear understanding of spa costs and expenses, including petty cash expenditures, product usage, and other operational costs.
- Conduct disciplinary actions as required, accurately documenting verbal and written warnings for policy and procedure violations.
- Conduct weekly meetings with all staff to discuss revenue performance, operational challenges, sales techniques, quality of work, training needs, and any other relevant matters.
- Organize upselling training programs, spa promotion initiatives, and training for the team.
- Monitor retail and spa service displays within the spa and public areas.
- Maintain overall quality standards and ensure compliance with company requirements.
- Evaluate, coach, and guide spa staff to improve their skills and performance.
- Work closely with the hotel to ensure spa and hotel activities are effectively coordinated.
- Collaborate with others to achieve common goals, perform effectively as both a team leader and team member, and promote teamwork within the organization.
Qualifications
- Bachelor's degree in business and/or Hospitality Management
- At Least 5 years' experience in hospitality industry, in luxury resorts or hotels in the UAE
- Previous Managerial experience in a professional Spa setting
- Keen on P&L and selling skill
- Ability to make decisions
- International work experience is preferred.
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