Solutions Architect (ServiceNow)

Required qualifications to be successful in this role:

• Technical Expertise • Bachelor’s degree in Computer Science, Software Engineering, Industrial Engineering, or equivalent experience • Minimum 8 years of relevant experience in information technology, digital transformation, or enterprise solution implementation • Minimum 5 years of hands-on experience with the ServiceNow platform • Significant experience as a ServiceNow Architect, Lead Technical Expert, Principal Consultant, or Senior ServiceNow Functional Analyst • Strong experience with ITSM, including incident management, request management, service catalogs, service portals, forms, workflows, and workspaces • Good knowledge of CSM and/or PSDS, or demonstrated ability to guide solutions in citizen services, public services, or external service environments • Knowledge of PSDS is considered a major asset • Knowledge of ITOM, SPM, App Engine, IntegrationHub, Service Portal, or UI Builder is considered an asset • Experience with ServiceNow configuration and a strong understanding of the technical impacts of functional decisions • Experience designing portals, forms, workflows, workspaces, and cross-functional processes • Experience integrating systems, APIs, web services, directories, authentication mechanisms, and data exchanges • Ability to gather business requirements, structure them into clear specifications, and support development teams • Experience validating test cases, planning upgrades, conducting quality reviews, and driving continuous improvement within a ServiceNow platform • Ability to work in complex environments involving multiple business stakeholders, IT teams, and vendors. • Experience in the public sector, parapublic organizations, municipal government, transportation, construction, or corporate services is considered an asset • ServiceNow certifications, including Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or certifications related to ITSM, CSM, or PSDS modules, are considered a significant asset Your profile • Strong technical and functional leadership • Excellent analytical, synthesis, and communication skills • Ability to challenge requirements while maintaining a collaborative relationship with clients • Strong focus on best practices, simplicity, quality, and business value • Rigorous approach to documentation, validation, and solution governance • Self-motivated, proactive, and accountable • Ability to mentor, coach, and develop members of a ServiceNow team • Excellent communication skills with technical, functional, and executive audiences • Ability to work effectively in an agile, multidisciplinary environment • Solution-oriented mindset focused on continuous improvement and client satisfaction • Strong interest in technology and a passion for the evolving ServiceNow ecosystem Location: Montreal Work mode: Hybrid CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is 80 000$ et 160 000$. This role is an existing vacancy. #LI-AL10
• Use of the term ‘architect’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT architect-related functions, but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.

Skills:

• Analytical Thinking
• Communication
• French
• ServiceNow
• Solutions Architecture
• System Administration

What you can expect from us: