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Solution Engineer, Manager
SITA Switzerland Sarl
Sydney, AUS
Full-time
Senior · 7+ years experience
Hybrid
Discovered Yesterday
Java.NETOracleMQWeb services
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WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSE
The Solution Designer provides customers with professional, timely, accurate and effective proposals to provide SITA services. The Solution Designer drives new business opportunities by leveraging knowledge of information technologies and of the air transport industry. The role produces cost effective, deliverable solutions to customers, based on a detailed pre-sales review of customer business requirements, strong product knowledge and applicable professional and technical services. The commercial goals are to increase the overall customer satisfaction, to expand new business revenue, and to promote continuing revenue retention. The role also needs to support Delivery in the capacity of a Solution Designer which will require documenting the non-functional solution components of the project such as Interface design, Data Migration, Infrastructure design (with the aid of a Infrastructure specialist), etc.
KEY RESPONSIBILITIES
- Be the prime interface to customers on technical & commercial matters and lead customer engagements, from initial contact to solution deployment; - Establish and maintain a professional relationship with customers; - Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements; - Work closely with Account Managers/Directors to develop sales and accounts development strategies; - Promote SITA by furnishing customers with comprehensive, up-to-date information on current products, product enhancements and new solutions, through customer meetings and workshops; - Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally; - Support the technical qualification of customers' communication needs through knowledge of current, new or evolving technologies, and SITA solution portfolios; - Liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build business case for customer proposals; - Own the technical and commercial parts of proposals submitted to customers; - Work closely with project manager to ensure efficient transfer of projects for implementation; - Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities; - Interact with colleagues to gain and share ideas and opportunities, provide coaching and mentoring in pre-sales activities.
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