Account Manager (Experience in Strategic Government and Border-Management Accounts) / Arabic Speaker

About the Role

What You Will Do

• Own and grow strategic government and border-management accounts with end-to-end responsibility for commercial relationships, retention, and profitable growth.
• Develop account development plans covering customer priorities, stakeholder mapping, contracts, whitespace, competitive threats, and growth objectives.
• Build relationships with executive sponsors, business owners, technical stakeholders, procurement teams, and operational users.
• Pursue renewal, upsell, cross-sell, and net-new opportunities across assigned accounts and the wider ecosystem.
• Oversee contracts, renewal dates, commercial commitments, service scope, and revenue risks.
• Coordinate customer escalations with Delivery, Customer Success, and operational teams.
• Establish executive, operational, and account-development governance reviews with structured action follow-up.
• Use customer insights and market intelligence to align SITA solutions with business challenges.
• Drive demand generation and collaborate with Marketing to develop sales pipeline.
• Lead customer presentations and executive engagements.
• Coordinate Business Development, Business Lines, Solution Engineering, Delivery, Customer Success, Legal, Finance, Bid Management, and Pricing teams.
• Ensure accurate forecasting, CRM data management, commercial governance, policy compliance, revenue growth, margin protection, customer satisfaction, risk management, and cash collection.

Required Qualifications

• Have 8–10 years of successful sales and account management experience.
• Have a track record of growing strategic accounts, retaining business, developing complex opportunities, and achieving revenue and profitability objectives.
• Have experience managing complex government or public-sector customers, procurement processes, contract management, and long sales cycles.
• Be professionally fluent in Arabic and English.
• Understand Saudi government procurement practices, organizational protocols, regulatory considerations, and stakeholder decision-making.
• Demonstrate financial and commercial acumen covering pricing, margins, contracts, payment terms, revenue risks, and business cases.
• Be able to coach less-experienced commercial colleagues.
• Demonstrate strategic storytelling, executive communication, ecosystem partnerships, consultative selling, and complex sales-cycle management.

Additional Required Capabilities

• Communicate with C-level executives and gain alignment among diverse stakeholders.
• Build trusted-advisor relationships that improve loyalty, retention, and account value.
• Collaborate effectively across global, virtual, and cross-functional teams.
• Demonstrate planning, networking, relationship management, accountability, and commitment to growth targets.

Nice to Have

• Experience in air transport, border management, digital identity, biometrics, government technology, or national digital-transformation programs.
• Existing relationships within the Saudi government, technology, information, security, or border-management ecosystem.
• Experience managing strategic customers with multiple contracts, solutions, business lines, and delivery stakeholders.
• Experience leading complex solution-selling opportunities involving partners and multiple internal functions.
• Experience supporting adjacent government sectors such as Tourism, Hajj and Umrah, sports, and major national programs.

Workplace Flexibility

• The role supports working from home up to two days per week depending on team needs.
• Employees may work from any location in the world for up to 30 days per year.

About SITA