Software Training Lead

External

Key Responsibilities

• Design, deliver, and continuously improve face-to-face and virtual training programmes across TrustFlight’s product suite (Centrik, TechLog, MEL Manager, SmartSuite).
• Develop and maintain eLearning content that enables customer self-service learning and scales training delivery beyond instructor-led sessions.
• Scope, schedule, and deliver customer training engagements, including commercially sold training services; work with Implementation and Customer Success to identify adoption gaps and deliver targeted enablement.
• Establish and track training effectiveness metrics, using data and customer feedback to continuously improve content quality and delivery approach.
• Manage the training content roadmap, prioritising updates based on product releases, customer feedback, and support trends.

Key Metrics for Success

AI & Digital Competency

Tier 2 — AI Practitioner

Role-Specific AI & Digital Skills

• Use AI tools (e.g. Claude, Copilot) to accelerate the creation and updating of training materials, help articles, and eLearning scripts.
• Design AI-assisted workflows to automate content updates when product features change, reducing time-to-publish.
• Leverage AI to analyse training feedback, support ticket trends, and usage data to identify content gaps and prioritise improvements.
• Evaluate and pilot AI-powered training technologies (e.g. AI-generated video, interactive tutorials, chatbot-based learning) to scale customer education.

AI Development & Growth

Competencies & Behaviours

Required Qualifications & Experience

• 3+ years’ experience in a training, enablement, or customer education role within a SaaS or technology company; one or more of the following:
• Proven track record designing and delivering customer training programmes for technology produ cts;
• Experience creating eLearning content, training guides, and help documentation;
• Experience in the aviation, aerospace, or other regulated industries.
• Comfortable working with technology platforms and learning new software products quickly; strong written and verbal communication skills.

Desirable Skills & Experience

• Familiarity with the aviation industry, including airline or MRO operations, maintenance processes, or regulatory frameworks.
• Experience with eLearning authoring tools (e.g. Articulate, Camtasia, Loom)
• Experience measuring training effectiveness using data analytics and learner feedback.
• Background in instructional design or adult learning methodologies.
• Experience working with international customers and delivering training across multiple time zones.