Training Administrator

May independently manage day-to-day administrative tasks including course loading, delegate registration, travel and accommodation bookings, and records maintenance, Within established processes.

Expected to operate autonomously in adhering to and improving current administrative processes without requiring routine managerial oversight.

T&S expenditure must be pre-approved and aligned to client and budget requirements before commitment; any out-of-scope spend requires escalation to the Training Manager.

Changes to core processes, documentation frameworks, or ISO 9001-related procedures require sign-off from the Training Manager.

Any data handling or GDPR-related queries outside standard operating procedures must be escalated appropriately.

Training Manager - direct line management; regular reporting on course schedules, records, and administrative progress.

Instructors - daily coordination on course logistics, travel, vehicle allocation, and pre/post-course paperwork.

Head of Training - coordination on T&S cost approvals and budget compliance.

Standards Manager -maintenance of staff training matrix and CV evidence folders.

Clients - liaison regarding course dates, delegate attendance, and results.

Accommodation & Travel Providers -booking and management of logistical requirements.

Delegates / Learners -registration, communications, and certificate issuance.

Overseas Partners and clients - coordination of international and ad hoc course administration and travel requirements.

All course bookings, registrations, and records are processed accurately and on time, with zero material errors reported in quarterly QA reviews.

Training certificates are issued to delegates within agreed SLAs following course completion.

SharePoint folder structure and training records are audit-ready at all times, evidenced through internal and external ISO 9001 audits.

CRM data is kept current, with prospective leads and opportunities tracked and updated in line with team requirements.

T&S bookings are completed within budget and with appropriate pre-approvals, with no unapproved spend incidents within the first 12 months.

Redline Assured Security is committed to embracing digital ways of working that drive efficiency, quality, and continual

improvement across all functions.AI Fluency Tier

Tier Profile Expectations

Tier 1- Uses AI-assisted

AI User tools in daily workflows

Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting).

Understands when AI output needs human review.

Completes AI User onboarding within 30 days.

Complete AI User onboarding programme within first 30 days of employment.

Proactively explore Microsoft 365 Copilot and similar tools to identify efficiency gains within training

administration workflows.

Share useful digital tools or process improvements with the Training team on an ongoing basis.

Attention to Detail - Consistently produces accurate, high-quality work; identifies and corrects errors before

they impact clients or colleagues.

Delivery Focus - Meets commitments reliably; manages competing priorities effectively and escalates

proactively when timelines are at risk.

Collaboration - Works constructively as part of the Training team; promotes a positive, inclusive team culture

and celebrates individual and collective success.

Client & Stakeholder Focus - Maintains a professional, responsive approach to all client and delegate

interactions, reflecting Redline's commitment to excellence and quality.

Continuous Improvement - Demonstrates a desire to learn, develop new skills, and contribute to the

ongoing improvement of training administrative processes.

Integrity & Compliance - Handles sensitive data and financial processes with discretion and in full accordance

with GDPR, ISO 9001, and company policy.