Software Engineer- Production Support

Position Description:

Your future duties and responsibilities:

• Provide L2/L3 support for Java based applications in production and non production environments. . Monitor application performance and availability using tools like Splunk, Dynatrace, or similar. . Troubleshoot and resolve incidents, service requests, and application issues within defined SLAs. . Collaborate with development, infrastructure, and development teams to identify root causes and implement fixes. . Perform regular health checks, log analysis, and proactive maintenance activities. . Participate in deployment activities, including release validations and rollback planning. . Maintain documentation for support procedures, known issues, and resolutions. . Ensure compliance with ITIL processes including incident, problem, and change management. . Support batch jobs, integrations, and middleware components as needed. Nice to Have Perform regular health checks, log analysis, and proactive maintenance activities. . Participate in deployment activities, including release validations and rollback planning. . Maintain documentation for support procedures, known issues, and resolutions. . Ensure compliance with ITIL processes including incident, problem, and change management Good-to-Have Skills: o Advanced analytical, conceptual, and problem solving abilities. o Strong written and oral communication skills. o Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly. o Ability to work in a team oriented, collaborative environment. o Ability to translate an idea or need into a completed solution or work product. . Strong problem solving and troubleshooting skills . Excellent communication and stakeholder engagement skills CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.