Software Engineer - DEX Automation & Engineering
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Key skills for this role
About the Role
Gartner IT is looking for a Software Engineer with 2-4 years of experience in data analytics, endpoint engineering, or automation. The role involves building DEX data pipelines, developing Python/PowerShell automations, and creating dashboards to improve digital workplace outcomes.
Key Skills for This Role
Responsibilities
- Build and maintain DEX data pipelines using Nexthink, NQL, Microsoft Intune telemetry, and automation outputs
- Build dashboards and reporting solutions that translate Digital workplace data into actionable insights
- Clean, enrich, normalize, and validate datasets for downstream consumption
- Perform deep analysis to identify patterns, anomalies, repeat issues, employee friction points, automation opportunities, and campaign opportunities
- Create reusable datasets, queries, dashboards, and summaries that support operational and strategic decision making
- Develop, maintain, and improve Python and PowerShell based automations
- Support integrations between Nexthink, Intune, automation outputs, and other enterprise systems
- Build automations that reduce manual effort, improve endpoint health, and prevent recurring help desk tickets
- Convert complex analytical findings into clear narratives, simple visuals, and actionable recommendations
- Support the design and execution of automation communication campaigns that influence employee behavior
- Analyze campaign results and employee response data to determine whether the intended outcome was achieved
- Work closely with Digital Workplace, Service Operations, and engineering stakeholders
Requirements
- 2 4 years of experience in Data Analytics, Data Engineering, Endpoint Engineering, Automation Engineering, or a related technical discipline
- Strong hands on experience with Python and/or PowerShell scripting
- Experience building dashboards, reporting solutions, data pipelines and analytics workflows
- Ability to analyze complex datasets and translate findings into clear recommendations
- Exposure to Digital Workplace, endpoint management, DEX telemetry, Intune, or similar enterprise technology data
- Experience with Nexthink, NQL, Intune telemetry, endpoint management platforms, or similar DEX tools is preferred
Full Job Posting
About Gartner IT
- Join a world class team of skilled engineers who build creative digital solutions to support our colleagues and clients.
- We make a broad organizational impact by delivering cutting edge technology solutions that power Gartner.
- Gartner IT values its culture of nonstop innovation, an outcome driven approach to success, and the notion that great ideas can come from anyone on the team.
About the Role
- The role is well suited for candidates coming from either a Data & Analytics background or an Endpoint Engineering background who can combine technical expertise with analytics and visualization to improve digital workplace outcomes.
- This role helps Gartner IT move from reactive support to proactive issue prevention by identifying friction points, automating repeatable work, enabling remediation, and supporting communication campaigns.
- The role requires a strong analytical mindset, the ability to work with complex datasets, and the ability to boil technical data down into simple, actionable stories.
What You’ll Do
- Build and maintain DEX data pipelines using Nexthink, NQL, Microsoft Intune telemetry, and automation outputs.
- Build dashboards and reporting solution that translate Digital workplace data into actionable insights.
- Clean, enrich, normalize, and validate datasets for downstream consumption by dashboards, data lakes, automation engines, and Digital Workplace teams.
- Perform deep analysis to identify: Patterns, Anomalies, Repeat issues, Employee friction points, Automation opportunities & Campaign opportunities.
- Create reusable datasets, queries, dashboards, and summaries that support operational and strategic decision making.
- Develop, maintain, and improve Python and PowerShell based automations.
- Support integrations between Nexthink, Intune, automation outputs, and other enterprise systems.
- Build automations that reduce manual effort, improve endpoint health, and prevent recurring help desk tickets.
- Ensure automations include: Logging, Validation, Error handling, Measurement & Rollback considerations.
- Convert complex analytical findings into clear narratives, simple visuals or summaries, Actionable recommendations & Prioritized next steps.
- Support the design and execution of automation communication campaigns that influence employee behavior and reduce friction.
- Analyze campaign results and employee response data to determine whether the intended behavior or outcome was achieved.
What you’ll need
- 2 4 years of experience in Data Analytics, Data Engineering, Endpoint Engineering, Automation Engineering, or a related technical discipline.
- Strong hands on experience with Python and/or PowerShell scripting.
- Experience building dashboards, reporting solutions, data pipelines and analytics workflow.
- Ability to analyze complex datasets and translate findings into clear recommendations.
- Exposure to Digital Workplace, endpoint management, DEX telemetry, Intune, or similar enterprise technology data.
- Experience with Nexthink, NQL, Intune telemetry, endpoint management platforms, or similar Digital Experience (DEX) tools is preferred.
Who you are
- A strong communicator
- Able to work independently or within a team proactively in a fast paced environment.
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