Soft Service Executive
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Key skills for this role
About the Role
iFM Facilities Management seeks a proactive Soft Services Executive to manage daily soft services operations across facilities in Dubai and Abu Dhabi. The role involves supervising cleaning, housekeeping, waste management, and pest control services, ensuring SLA compliance and high standards of hygiene and safety.
Key Skills for This Role
Responsibilities
- Supervise cleaning, housekeeping, waste management, and pest control services across assigned sites
- Monitor service staff, subcontractors, and vendors to ensure service quality and SLA compliance
- Conduct routine inspections and audits to maintain operational standards
- Ensure compliance with health, safety, hygiene, and company policies
- Coordinate with clients and internal stakeholders for smooth service delivery
- Maintain daily, weekly, and monthly operational reports and documentation
- Handle staff deployment, attendance, and operational scheduling
- Manage client complaints and ensure timely resolution of issues
- Support sustainability and waste management initiatives
- Utilize CAFM systems for work order tracking, reporting, service coordination
Requirements
- 2–4 years of experience in Facilities Management or Soft Services operations
- Mandatory FM background with experience in commercial spaces/buildings
- Experience using CAFM systems
- Good computer skills, including MS Office and reporting
- Strong communication, coordination, and team supervision skills
- UAE driving license
- BICS certification/training preferred
Full Job Posting
Job Overview
- We are currently seeking a proactive and experienced Soft Services Executive to support and manage daily soft services operations across our facilities, ensuring high standards of hygiene, safety, and service quality.
- The ideal candidate must come from a strong Facilities Management background with experience handling operations.
Key Responsibilities
- Supervise cleaning, housekeeping, waste management, and pest control services across assigned sites
- Monitor service staff, subcontractors, and vendors to ensure service quality and SLA compliance
- Conduct routine inspections and audits to maintain operational standards
- Ensure compliance with health, safety, hygiene, and company policies
- Coordinate with clients and internal stakeholders for smooth service delivery
- Maintain daily, weekly, and monthly operational reports and documentation
- Handle staff deployment, attendance, and operational scheduling
- Manage client complaints and ensure timely resolution of issues
- Support sustainability and waste management initiatives
- Utilize CAFM systems for work order tracking, reporting, service coordination
Requirements
- 2–4 years of experience in Facilities Management or Soft Services operations
- Mandatory FM background with experience in commercial spaces/buildings
- BICS certification/training preferred
- Experience using CAFM systems is required
- Good computer skills, including MS Office and reporting
- Strong communication, coordination, and team supervision skills
- UAE driving license is mandatory
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