Social Media Response Management Executive

Company Description

• Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments.
• Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries.
• Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa.
• We have a global network of 32 offices serving clients in more than 40 countries worldwide.
• **Job Description*** Actively manage client's social media pages including responding to fans,
• moderating pages and pro-actively engaging with users.
• Actively work on enhancing client’s public image through its social media platforms.
• Act as a focal point to ensure communication between the client and their customers are managed efficiently.
• Perform other activities based on clients' needs and requirements, like
• listening, monitoring or proactive engagement.
• Make sure the KPIs agreed with the client are achieved.
• Serve as a subject matter expert on the use of social media platforms.
• Responsible for achieving high quality results with only general supervision.
• Effectively communicate the company’s mission.
• Perform other job-related duties as assigned by direct manager
• **Qualifications*** Bachelor’s degree in mass communication, public relation, journalism or any relevant field.
• 1-2 years’ experience in similar post.
• Fluent in English and Arabic (reading, writing, and speaking);
• Excellent interpersonal and communication skills; Excellent problem solving and conflict handling skills; Computer literacy (MS Office tools)