Social Media Response Management Executive
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Key skills for this role
About the Role
A confidential company is hiring a Social Media Response Management Executive to manage client social media pages, respond to fans, moderate pages, and engage with users. The role involves enhancing public image, managing communication, and achieving KPIs.
Key Skills for This Role
Responsibilities
- Actively manage client's social media pages including responding to fans, moderating pages and pro actively engaging with users
- Actively work on enhancing client's public image through its social media platforms
- Act as a focal point to ensure communication between the client and their customers are managed efficiently
- Perform other activities based on clients' needs and requirements, like listening, monitoring or proactive engagement
- Make sure the KPIs agreed with the client are achieved
- Serve as a subject matter expert on the use of social media platforms
- Effectively communicate the company's mission
- Perform other job related duties as assigned by direct manager
Requirements
- 2 8 years of experience in social media management
- Experience in community management and customer engagement
- Ability to achieve KPIs
Full Job Posting
Responsibilities
- Actively manage client's social media pages including responding to fans, moderating pages and pro actively engaging with users.
- Actively work on enhancing client's public image through its social media platforms.
- Act as a focal point to ensure communication between the client and their customers are managed efficiently.
- Perform other activities based on clients' needs and requirements, like listening, monitoring or proactive engagement.
- Make sure the KPIs agreed with the client are achieved.
- Serve as a subject matter expert on the use of social media platforms.
- Effectively communicate the company's mission.
- Perform other job related duties as assigned by direct manager.
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