Social Media Account Manager
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Key skills for this role
About the Role
Experience Level: 5+ Years in Social Media Management / Digital Agency Salary Range: AED 9,000 – AED 11,000 per month About Us We are a high-octane digital marketing agency based in Dubai, specializing in lifestyle and D2C brands.
Key Skills for This Role
Full Job Posting
Experience Level
5+ Years in Social Media Management / Digital Agency
Salary Range
AED 9,000 – AED 11,000 per month
About Us
We are a high-octane digital marketing agency based in Dubai, specializing in lifestyle and D2C brands.
We don't just "manage accounts"; we scale brands.
As we expand our portfolio, we are looking for a seasoned
Social Media Account Manager
who can lead client relationships with authority, strategy, and a commercial mindset.
The Role
As an Account Manager, you are the strategic anchor for our largest clients.
You aren't just managing calendars; you are managing
brand growth and agency-client profitability
.
You will lead a small team of executives and creators to ensure that our creative output aligns with the client’s high-level business goals.
You are responsible for client retention, satisfaction, and identifying opportunities for account expansion.
What You Will Do (Key Responsibilities)
- **Strategic Leadership:**
- Develop and oversee 360-degree social media strategies for high-value accounts, ensuring alignment with their broader marketing KPIs.
- **High-Level Client Servicing:**
- Act as the senior point of contact for Brand Managers and CMOs.
- You will lead monthly strategy reviews and quarterly business reviews (QBRs).
- **Team Oversight:**
- Lead and mentor Social Media Executives, ensuring quality control across content calendars, community management, and reporting.
- **Account Growth:**
- Proactively identify opportunities to upsell agency services (e.g., influencer campaigns, paid media, or video production) to existing clients.
- **Data-Driven Consulting:**
- Go beyond basic metrics.
- Analyze deep-funnel data to provide actionable insights on ROI, ROAS, and brand sentiment.
- **Crisis Management:**
- Handle sensitive client issues or social media "PR fires" with professional composure and strategic solutions.
- The "Must-Haves" (Requirements)
Note
- This is a senior-level role.
- Please only apply if you meet the 5+ year requirement.
- **Experience:**
- Minimum 5+ years in a Social Media or Digital Agency, with at least 2 years in a dedicated client-facing
Account Management
- role.
- **Strategic Mastery:**
- Proven track record of managing social strategy for major brands (Lifestyle, F&B, or D2C preferred).
- **Commercial Acumen:**
- Experience in managing client budgets and a demonstrated ability to retain and grow accounts.
- **Platform Expertise:**
- Expert-level knowledge of Meta, TikTok, LinkedIn, and emerging platforms (including advanced knowledge of Business Manager and Analytics).
- **Communication:**
- Exceptional presentation skills and "boardroom-ready" English.
- You must be able to sell an idea to a skeptical client.
- **Local Insight:**
- Deep roots in the UAE market; you understand the GCC cultural calendar and what resonates with local and expat audiences.
The "Nice-to-Haves" (Brownie Points)
- **Bilingual:**
- Proficiency in Arabic (written/spoken) is a significant advantage.
- **Paid Media Knowledge:**
- Ability to discuss paid social strategy (Meta Ads/TikTok Ads) at a high level.
- **Network:**
- An existing network of influencers or partners within the UAE lifestyle space.
What We Offer
- **Health & Wellness:**
- Comprehensive UAE health insurance.
- **Rewards:**
- Performance-based bonuses tied to account retention and growth.
- **Career Path:**
- Direct trajectory to Head of Accounts or Client Services Director.
Culture
A high-energy, creative office in the heart of Dubai with a "work hard, celebrate harder" ethos.
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