SMB Growth Manager GCC

Job Description

About The Role

Growth & Sales

• Convert inbound interest into qualified opportunities and pilot programmes
• Run structured discovery to understand customer workflows and needs
• Deliver tailored product demonstrations to healthcare providers
• Manage deals end-to-end, from first conversation through to close
• Build and maintain a strong pipeline, ensuring consistent deal progression
• Identify and close expansion opportunities, including upgrades and rollouts

Customer Success

• Lead onboarding and pilot programmes, ensuring fast time-to-value
• Define and track success criteria for each pilot to drive conversion
• Support customers post go-live to ensure strong adoption and retention
• Proactively identify risks and intervene to improve outcomes
• Build relationships with key stakeholders and decision-makers

Regional Growth

• Develop strong market understanding across the GCC
• Adapt approach to local business culture and buying cycles
• Contribute to building a local evidence base through case studies and customer advocacy

What Success Looks Like

• Strong conversion from pilot to paid customers
• Consistent expansion revenue from existing accounts
• High levels of customer adoption and satisfaction
• A healthy and predictable sales pipeline
• Contribution to regional growth and market presence

What We’re Looking For

• Experience in a quota-carrying sales, growth or customer success role
• Comfortable managing the full customer lifecycle (from discovery to expansion)
• Strong commercial instincts with the ability to identify and close opportunities
• Excellent communication and relationship-building skills
• High level of ownership and accountability for outcomes
• Ability to operate in a fast-paced, evolving environment
• Nice to have:
• Experience in healthcare or healthtech
• Experience working in or with GCC markets
• Arabic Language
• Familiarity with product-led growth environments
• What do we believe in?
• Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it.
• We believe in progress built through precision, pace, and ownership.
• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
• Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Job Details

About The Company

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