Showroom Supervisor

Company Overview

Role Overview

Team and Sales Management

• Supervise the daily activities of the showroom sales team.
• Set daily and monthly sales targets and monitor KPIs.
• Lead, coach, motivate, and provide feedback to Sales Officers.
• Conduct team meetings and support development through on-the-job training.

Customer and Sales Operations

• Monitor customer traffic, leads, follow-ups, conversions, and showroom performance.
• Handle complex inquiries, negotiations, complaints, and escalations.
• Ensure customers receive clear explanations of vehicle features, pricing, financing, and purchase processes.
• Follow up with previous customers to support satisfaction, retention, and post-sale issue resolution.

Vehicles and Documentation

• Monitor vehicle inspections and test drives while ensuring procedures and safety requirements are followed.
• Review customer and sales documentation for accuracy and completeness.
• Support negotiations on vehicle prices and trade-in values within company guidelines.

Coordination and Reporting

• Coordinate with management, vehicle owners, finance companies, procurement, sales, and other internal teams.
• Track the sales pipeline and follow up on pending deals through completion.
• Prepare reports on sales results, conversion rates, customer feedback, and team performance.
• Identify improvements to increase sales, customer satisfaction, and team productivity.

Compliance and Other Duties

• Ensure compliance with company policies, sales procedures, and customer service standards.
• Perform other showroom sales and operations duties assigned by management.

Experience and Knowledge

• Requires 3–5 years of sales experience, preferably in the automotive industry.
• Previous supervisory or team-lead experience is preferred.
• Requires knowledge of automotive sales, vehicle specifications, pricing, and the car-buying process.
• Requires understanding of sales KPIs, targets, conversion rates, and sales performance management.

Core Competencies

• Requires the ability to lead, motivate, and manage a sales team.
• Requires negotiation, persuasion, closing, communication, customer service, relationship-management, leadership, coaching, and problem-solving skills.
• Requires time-management and organizational skills for a fast-paced environment.
• Requires computer skills and Microsoft Office proficiency.
• Proficiency in English is essential.