SHOP / RESTAURANT SUPERVISOR WITH F&B EXP.
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Key skills for this role
About the Role
Key Responsibilities: Supervise and coordinate daily restaurant operations. Ensure excellent customer service and guest satisfaction at all times. Monitor staff attendance, grooming, discipline, and performance.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Supervise and coordinate daily restaurant operations.
- Ensure excellent customer service and guest satisfaction at all times.
- Monitor staff attendance, grooming, discipline, and performance.
- Assist in staff scheduling and manpower allocation.
- Train new employees on company standards, SOPs, and service procedures.
- Ensure compliance with food safety, hygiene, and sanitation standards.
- Handle customer complaints professionally and escalate major concerns when necessary.
- Monitor inventory levels and coordinate with the kitchen and store team for stock requirements.
- Ensure proper opening and closing procedures are followed.
- Support management in achieving sales targets and operational efficiency.
- Conduct regular checks on cleanliness, equipment condition, and overall restaurant appearance.
- Prepare daily operational reports and submit updates to management.
- Ensure company policies and procedures are properly implemented.
Qualifications
- Bachelor’s degree or Diploma in Hospitality Management or related field is preferred.
- Minimum 2–3 years of experience in restaurant or food service operations.
- Strong leadership and team management skills.
- Good communication and customer service skills.
- Ability to work under pressure and in a fast-paced environment.
- Knowledge of food safety and hygiene standards.
- Proficient in basic computer applications and POS systems.
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