SharePoint & Web Application Support Engineer
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Key skills for this role
About the Role
DXC Technology is hiring a SharePoint and Web Application Support Engineer in Riyadh to provide L2/L3 support for SharePoint On-Prem and.NET-based web applications. The role involves incident management, troubleshooting, and coordination with teams.
Key Skills for This Role
Responsibilities
- Provide L2/L3 support for SharePoint On Prem and .NET based web applications
- Monitor, maintain, and troubleshoot issues related to SharePoint sites, web parts, workflows, and content databases
- Support custom .NET applications, perform minor code fixes, and manage deployments
- Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow or BMC Remedy
- Coordinate with development and infrastructure teams for issue resolution and performance optimization
- Perform root cause analysis and prepare detailed RCA reports
- Maintain technical documentation and knowledge articles for supported applications
- Participate in application patching, upgrades, and regular maintenance schedules
- Engage with end users and business stakeholders to understand and resolve their issues effectively
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum 3 years of experience in supporting SharePoint (On Prem preferred) or ASP.NET based applications
- Hands on experience in SharePoint 2013/2016/2019 administration and support
- Basic .NET Framework understanding and troubleshooting of C# or VB.NET web applications
- Experience with SQL Server for data extraction and query troubleshooting
- Strong understanding of ITIL/ITSM processes including incident, problem, and change management
- Excellent communication, interpersonal, and stakeholder engagement skills
- Fluent in Arabic and English Language
- Available in Saudi to join immediately
Full Job Posting
Job Description
- We are seeking a proactive and technically skilled SharePoint and Web Application Support Engineer with 3+ years of experience in supporting SharePoint (preferably On Prem) and .NET based web applications.
- The ideal candidate will have strong application maintenance expertise, practical knowledge of ITSM processes, and exceptional communication and interpersonal skills.
- Experience working in the Middle East region is highly desirable.
Key Responsibilities
- Provide L2/L3 support for SharePoint On Prem and .NET based web applications.
- Monitor, maintain, and troubleshoot issues related to SharePoint sites, web parts, workflows, and content databases.
- Support custom .NET applications, perform minor code fixes, and manage deployments.
- Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow or BMC Remedy.
- Coordinate with development and infrastructure teams for issue resolution and performance optimization.
- Perform root cause analysis and prepare detailed RCA reports.
- Maintain technical documentation and knowledge articles for supported applications.
- Participate in application patching, upgrades, and regular maintenance schedules.
- Engage with end users and business stakeholders to understand and resolve their issues effectively.
Required Skills and Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years of experience in supporting SharePoint (On Prem preferred) or ASP.NET based applications.
- Hands on experience in SharePoint 2013/2016/2019 administration and support.
- Basic .NET Framework understanding and troubleshooting of C# or VB.NET web applications.
- Experience with SQL Server for data extraction and query troubleshooting.
- Strong understanding of ITIL/ITSM processes including incident, problem, and change management.
- Excellent communication, interpersonal, and stakeholder engagement skills.
- Previous working experience in the Middle East is a strong plus.
- Ability to work independently and in cross functional teams under pressure.
Required Skills & Experience
- 3+ years of experience in SharePoint On Premises administration & support.
- Good knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
- Hands on with site collection management, service applications, and content database optimization.
- Hands On SharePoint administration
- Experience working in or with Middle Eastern clients or organizations.
- Working in Banking, Finance will be a added advantage
- Fluent in Arabic and English Language
- Familiar with Active Directory, DNS, SSL certificates, and related integrations.
- Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
- Excellent communication, client interaction, and documentation skills.
- ITIL Foundation Certification is a plus.
- Exposure to enterprise grade environments and digital transformation initiatives.
Preferred
- Arabic language proficiency (basic or conversational) is advantageous.
- Familiarity with hybrid (SharePoint On Prem + Online) deployments is a plus.
- Hands On experience with
- Available in Saudi to join immediately
About DXC Technology
- At DXC Technology, we believe strong connections and community are key to our success.
- Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We’re committed to fostering an inclusive environment where everyone can thrive.
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