ServiceNow Business Analyst Lead
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The role involves gathering requirements for ServiceNow enhancements, translating them into user stories, and supporting backlog-driven delivery with a focus on ITSM and HRSD.
Key Skills for This Role
Responsibilities
- Work with stakeholders to gather and document requirements for ServiceNow enhancements across ITSM, HRSD, and CSM
- Translate business requirements into user stories, functional specifications, acceptance criteria, process flows, and workflow definitions
- Support backlog driven delivery including requirement clarification, refinement, and participation in backlog grooming and prioritisation
- Ensure requirements are technically feasible within ServiceNow and aligned with platform design
- Work closely with developers to clarify requirements and validate implemented solutions
- Support testing and validation activities including functional validation and UAT coordination
- Contribute to continuous improvement of service workflows and support standardisation
Requirements
- Experience with ServiceNow platform capabilities and enhancement delivery
- Ability to gather and document requirements for ServiceNow enhancements
- Experience translating business requirements into user stories and functional specifications
- Familiarity with ITSM, HRSD, and CSM processes
Full Job Posting
Job Summary
- We are seeking a ServiceNow Business Analyst Lead to support the continuous development and enhancement of ServiceNow platform capabilities across multiple service domains.
- This role focuses on capturing, shaping, and supporting the delivery of backlog driven enhancements.
- The successful candidate will drive structured requirement delivery aligned to ServiceNow capabilities.
Key Responsibilities
- Work with stakeholders to gather and document requirements for ServiceNow enhancements, including ITSM, HRSD, and CSM.
- Translate business requirements into clear user stories, functional specifications, acceptance criteria, process flows, and workflow definitions.
- Support backlog driven delivery including requirement clarification, refinement, and participation in backlog grooming and prioritisation.
- Ensure requirements are technically feasible within ServiceNow, aligned with platform design, and clearly understood by developers.
- Work closely with developers to clarify requirements and validate implemented solutions.
- Support testing and validation activities including functional validation and UAT coordination.
- Contribute to continuous improvement of service workflows and support standardisation across service domains.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DXC Technology
RR-0317502 - Command Center 14 Analyst II
Riyadh, KSA
DXC Technology seeks a Command Center Analyst II to provide foundational technical support in infrastructure services. The role involves monitoring, troubleshooting, and assisting with infrastructure projects. Candidates
RR-0317502 - Command Center 14 Analyst II
الرياض, KSA
DXC Technology is looking for a Command Center Analyst II to provide foundational technical support in infrastructure services, assist with monitoring and troubleshooting, and collaborate on daily operational tasks. The
ServiceNow Change & Release Manager
Dubai, UAE
DXC Technology seeks a ServiceNow Change & Release Manager to oversee planning, coordination, and governance of platform changes and releases within a large-scale ServiceNow environment. The role requires 6-10+ years of
ServiceNow Business Analyst Lead
Dubai, UAE
DXC Technology is seeking a ServiceNow Business Analyst Lead to support the continuous development and enhancement of ServiceNow platform capabilities. The role involves capturing requirements, translating them into user
ServiceNow Change & Release Manager
Dubai, UAE
DXC Technology seeks a ServiceNow Change & Release Manager to oversee platform changes and releases within a large-scale ServiceNow environment. The role involves managing change governance, release planning, and deploym
ServiceNow Business Analyst Lead
Dubai, UAE
DXC Technology is seeking a ServiceNow Business Analyst Lead to drive the continuous development and enhancement of ServiceNow platform capabilities. The role involves capturing requirements, shaping user stories, and su
ServiceNow Delivery Manager
Dubai, UAE
DXC Technology seeks an experienced ServiceNow Service Delivery Manager to oversee delivery, stability, and continuous improvement of a large-scale ServiceNow platform within a Center of Excellence model. The role requir
ServiceNow Strategy Advisor
Abu Dhabi Emirate, UAE
DXC Technology seeks a ServiceNow Strategy Advisor to provide strategic guidance and platform advisory for a large-scale ServiceNow Center of Excellence. You will align solutions with best practices, advise on platform e
RR-0317502 - Command Center 14 Analyst II
Riyadh, KSA
RR-0317502 - Command Center 14 Analyst II
الرياض, KSA
ServiceNow Change & Release Manager
Dubai, UAE
ServiceNow Business Analyst Lead
Dubai, UAE
ServiceNow Change & Release Manager
Dubai, UAE
ServiceNow Business Analyst Lead
Dubai, UAE
ServiceNow Delivery Manager
Dubai, UAE
ServiceNow Strategy Advisor
Abu Dhabi Emirate, UAE