ServiceNow Business Analyst Lead
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
DXC Technology is seeking a ServiceNow Business Analyst Lead to support the continuous development and enhancement of ServiceNow platform capabilities. The role involves capturing requirements, translating them into user stories, and working with technical teams to deliver enhancements.
Key Skills for This Role
Responsibilities
- Work with stakeholders to gather and document requirements for ServiceNow enhancements
- Translate business requirements into clear user stories and functional specifications
- Support backlog driven delivery including requirement clarification and refinement
- Work closely with developers to clarify functional and process requirements
- Support testing and validation activities including functional validation and UAT coordination
- Contribute to continuous improvement of service workflows
Requirements
- 7+ years of Business Analysis experience with hands on exposure to the ServiceNow platform (mandatory)
- Strong understanding of ServiceNow capabilities and modules, including one or more of: ITSM, HRSD/Enterprise Services, CSM
- Proven experience working on ServiceNow implementations or enhancements
- Ability to translate business requirements into ServiceNow aligned user stories and designs
- Experience with backlog management and refinement
- Strong understanding of service workflows, approvals, and SLA driven processes
Full Job Posting
Job Summary
- We are seeking a ServiceNow Business Analyst Lead to support the continuous development and enhancement of ServiceNow platform capabilities across multiple service domains.
- This role focuses on capturing, shaping, and supporting the delivery of backlog driven enhancements, working closely with technical teams and stakeholders to translate requirements into implementable ServiceNow solutions.
Key Responsibilities
- Work with stakeholders to gather and document requirements for ServiceNow enhancements, including: ITSM (Incident, Request, Change, etc.), HRSD / Enterprise Services, CSM and customer facing processes
- Translate business requirements into clear user stories and functional specifications, acceptance criteria aligned to ServiceNow capabilities, process flows and workflow definitions
- Support backlog driven delivery, including requirement clarification and refinement, participation in backlog grooming and prioritisation, continuous alignment with development teams
- Ensure requirements are technically feasible within ServiceNow, aligned with existing platform design and reusable patterns, clearly understood by developers
- Work closely with developers to clarify functional and process requirements, validate implemented solutions against business expectations
- Support testing and validation activities, including functional validation of delivered enhancements, assisting in UAT coordination and feedback capture, ensuring acceptance criteria are met
- Contribute to continuous improvement of service workflows, including identifying process improvement opportunities, supporting standardisation across service domains
Required Experience & Skills
- 7+ years of Business Analysis experience with hands on exposure to the ServiceNow platform (mandatory)
- Strong understanding of ServiceNow capabilities and modules, including one or more of: ITSM, HRSD / Enterprise Services, CSM
- Proven experience working on ServiceNow implementations or enhancements, workflow driven and catalog based processes
- Ability to translate business requirements into ServiceNow aligned user stories and designs, work effectively with ServiceNow developers
- Experience with backlog management and refinement, Agile delivery models
- Strong understanding of service workflows, approvals, and SLA driven processes, process mapping and requirement documentation
Preferred / Additional Experience
- Experience working in multi module ServiceNow environments, large scale or enterprise ServiceNow platforms
- Exposure to integration requirements and API driven flows, portal or user experience improvements
- Certifications: CSA preferred, CBAP or equivalent is a plus
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DXC Technology
RR-0317502 - Command Center 14 Analyst II
Riyadh, KSA
DXC Technology seeks a Command Center Analyst II to provide foundational technical support in infrastructure services. The role involves monitoring, troubleshooting, and assisting with infrastructure projects. Candidates
RR-0317502 - Command Center 14 Analyst II
الرياض, KSA
DXC Technology is looking for a Command Center Analyst II to provide foundational technical support in infrastructure services, assist with monitoring and troubleshooting, and collaborate on daily operational tasks. The
ServiceNow Business Analyst Lead
United Arab Emirates, UAE
The role involves gathering requirements for ServiceNow enhancements, translating them into user stories, and supporting backlog-driven delivery with a focus on ITSM and HRSD.
ServiceNow Change & Release Manager
Dubai, UAE
DXC Technology seeks a ServiceNow Change & Release Manager to oversee planning, coordination, and governance of platform changes and releases within a large-scale ServiceNow environment. The role requires 6-10+ years of
ServiceNow Change & Release Manager
Dubai, UAE
DXC Technology seeks a ServiceNow Change & Release Manager to oversee platform changes and releases within a large-scale ServiceNow environment. The role involves managing change governance, release planning, and deploym
ServiceNow Business Analyst Lead
Dubai, UAE
DXC Technology is seeking a ServiceNow Business Analyst Lead to drive the continuous development and enhancement of ServiceNow platform capabilities. The role involves capturing requirements, shaping user stories, and su
ServiceNow Delivery Manager
Dubai, UAE
DXC Technology seeks an experienced ServiceNow Service Delivery Manager to oversee delivery, stability, and continuous improvement of a large-scale ServiceNow platform within a Center of Excellence model. The role requir
ServiceNow Strategy Advisor
Abu Dhabi Emirate, UAE
DXC Technology seeks a ServiceNow Strategy Advisor to provide strategic guidance and platform advisory for a large-scale ServiceNow Center of Excellence. You will align solutions with best practices, advise on platform e
RR-0317502 - Command Center 14 Analyst II
Riyadh, KSA
RR-0317502 - Command Center 14 Analyst II
الرياض, KSA
ServiceNow Business Analyst Lead
United Arab Emirates, UAE
ServiceNow Change & Release Manager
Dubai, UAE
ServiceNow Change & Release Manager
Dubai, UAE
ServiceNow Business Analyst Lead
Dubai, UAE
ServiceNow Delivery Manager
Dubai, UAE
ServiceNow Strategy Advisor
Abu Dhabi Emirate, UAE