ServiceNow Strategy Advisor
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Key skills for this role
About the Role
DXC Technology seeks a ServiceNow Strategy Advisor to provide strategic guidance and platform advisory for a large-scale ServiceNow Center of Excellence. You will align solutions with best practices, advise on platform evolution, and engage stakeholders.
Key Skills for This Role
Responsibilities
- Provide strategic guidance on the usage and evolution of the ServiceNow platform, aligning solutions with best practices
- Identify opportunities to optimize and standardize service delivery
- Advise on platform scalability, sustainability, and reuse
- Act as trusted advisor on ServiceNow capabilities including ITSM, ITOM/CMDB, HRSD, CSM
- Collaborate with Service Delivery Manager to support key platform and delivery decisions
- Partner with business and technical stakeholders to translate requirements into platform aligned solutions
- Support platform governance and architectural alignment by participating in design reviews
- Contribute to platform roadmap planning and continuous improvement initiatives
- Act as point of escalation and advisory support for complex functional and platform related decisions
Requirements
- 8–12+ years of experience working with ServiceNow or enterprise service management platforms
- Experience working within complex, multi module ServiceNow environments
- Strong demonstrable understanding of ServiceNow capabilities including ITSM, ITOM/CMDB, HRSD, CSM
- Ability to communicate confidently with both business and technical stakeholders
- Strong understanding of ServiceNow design patterns and best practices
- ServiceNow Certified System Administrator (CSA) – Required or strongly preferred
- ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules are highly desirable
- ITIL Certification is a plus
Full Job Posting
Job Summary
- We are seeking a ServiceNow Strategy Advisor to support the direction, alignment, and continuous evolution of a large scale ServiceNow platform within a Center of Excellence (CoE) environment.
- This role provides strategic guidance and platform advisory services, working closely with the Service Delivery Manager and delivery teams.
Platform Strategy & Advisory
- Provide strategic guidance on the usage and evolution of the ServiceNow platform.
- Align solutions with ServiceNow best practices.
- Identify opportunities to optimize and standardize service delivery.
- Advise on platform scalability, sustainability, and reuse.
ServiceNow Subject Matter Expertise
- Act as a trusted advisor on ServiceNow capabilities and modules including ITSM, ITOM/CMDB, HRSD, CSM.
Delivery & Platform Alignment
- Collaborate closely with the Service Delivery Manager to support key platform and delivery decisions.
- Provide input on priorities, risks, and trade offs.
- Ensure alignment between business demand and platform capabilities.
Stakeholder Engagement
- Partner with business and technical stakeholders to translate business requirements into platform aligned solutions.
- Challenge requirements when necessary to ensure feasibility, scalability, and sustainability.
- Provide guidance on what should and should not be delivered using the platform.
Governance & Design Standards
- Support platform governance and architectural alignment by participating in design reviews and decision making forums.
- Ensure consistency across ServiceNow modules and solutions.
- Promote the reuse of existing capabilities and platform assets.
Roadmap & Continuous Improvement
- Contribute to platform roadmap planning and continuous improvement initiatives.
- Identify enhancement opportunities aligned with platform strengths.
- Support prioritization of strategic initiatives.
- Recommend improvements to service delivery, user experience, and platform adoption.
Platform Escalation & Guidance
- Act as a point of escalation and advisory support for complex functional and platform related decisions.
- Address cross module design considerations and delivery challenges requiring platform level expertise.
Required Experience & Skills
- 8–12+ years of experience working with ServiceNow or enterprise service management platforms.
- Experience working within complex, multi module ServiceNow environments.
- Strong, demonstrable understanding of ServiceNow capabilities including ITSM, ITOM/CMDB, HRSD, CSM.
- Ability to communicate confidently with both business and technical stakeholders.
- Strong understanding of ServiceNow design patterns and best practices.
- Ability to support strategic decision making without assuming delivery ownership.
Preferred Qualifications
- Experience working within a ServiceNow Center of Excellence (CoE) or large scale multi entity ServiceNow environments.
- Exposure to platform roadmap definition and prioritization, continuous improvement, or service transformation programs.
- ServiceNow Certified System Administrator (CSA) – Required or strongly preferred.
- ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules are highly desirable.
- ITIL Certification is a plus.
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