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Services Specialist
Tax is Cool Plus
Abu Dhabi, UAE
Part-time
Entry
Onsite
Discovered 3 weeks ago
Service operationsCustomer supportService coordinationService request managementSchedule and resource coordinationService quality monitoring
Free
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Service operationsCustomer supportService coordination
Role Overview
The Services Specialist supports effective delivery, coordination, and improvement of business services.
The role involves understanding service requirements, coordinating requests, maintaining service standards, and supporting customers and stakeholders.
Key Skills for This Role
Service operationsCustomer supportService coordinationService request managementSchedule and resource coordinationService quality monitoring
Full Job Posting
Role Overview
The Services Specialist supports effective delivery, coordination, and improvement of business services.
The role involves understanding service requirements, coordinating requests, maintaining service standards, and supporting customers and stakeholders.
Key Responsibilities
- Manage service requests and respond to customer inquiries.
- Coordinate schedules, resources, customers, internal teams, suppliers, contractors, and service providers.
- Monitor service delivery and follow up on outstanding issues.
- Maintain accurate records, customer information, reports, and documentation.
- Monitor service quality, response times, completion status, customer satisfaction, and performance indicators.
- Prepare service reports, performance summaries, correspondence, and operational documentation.
- Analyze recurring issues and recommend improvements to processes and service delivery.
- Maintain relevant procedures and documentation.
Qualifications
- Strong understanding of service operations, customer support, service coordination, and administrative processes.
- Excellent written and verbal communication with a professional, customer-focused approach.
- Strong organization and time management while handling multiple requests and priorities.
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