ServiceNow Platform Developer
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Key skills for this role
About the Role
Dautom is seeking a Senior ServiceNow Platform Developer for a contract role with a global client in Abu Dhabi. You will own platform-side development of a Source-to-Pay solution, translating business requirements into scalable, upgrade-safe data models, workflows, and automation.
Key Skills for This Role
Responsibilities
- Design and develop scoped applications including tables, fields, dictionaries, and table relationships for sourcing requests, procurement cases, and supplier records
- Configure record producers, catalog items, variable sets, and intake forms
- Build and maintain Flow Designer flows, subflows, and custom actions for sourcing, procurement, and supplier onboarding processes
- Develop and maintain Business Rules, Script Includes, and server side scripts using GlideRecord and GlideAggregate APIs
- Configure roles, groups, and ACLs to enforce role based security
- Configure email notifications, SLA definitions, and escalation mechanisms
- Expose platform data through data resources and scripted APIs for UI Builder consumption
- Configure reports, dashboards, and indicators to support business reporting needs
- Develop ATF test cases and perform unit/system testing
- Package and deploy solutions using Update Sets and Scoped Applications
Requirements
- Certified ServiceNow Administrator (CSA) certification required
- Certified Application Developer (CAD) certification or equivalent experience
- 6–8+ years of hands on ServiceNow development experience
- Strong expertise in Flow Designer, Business Rules, Script Includes, ACLs, ServiceNow Data Model, Scoped Application Development, and ATF
- Experience designing and developing enterprise grade ServiceNow solutions
- Familiarity with Procurement and Source to Pay (S2P) processes is highly advantageous
- Strong troubleshooting, performance tuning, and documentation skills
- Proven ability to independently deliver enterprise scale, upgrade safe ServiceNow solutions
- Experience working with minimal supervision in complex enterprise environments
Full Job Posting
Role Summary
- The ServiceNow Platform Developer owns the platform side development of the Source to Pay (S2P) solution.
- Responsible for translating approved business requirements into a scalable, upgrade safe data model, workflows, scripts, security controls, and notifications.
- Ensures platform performance, maintainability, and compliance with architecture, security, and development standards.
Key Responsibilities
- Design and develop scoped applications, including tables, fields, dictionaries, and table relationships for sourcing requests, procurement cases, and supplier records.
- Configure record producers, catalog items, variable sets, and intake forms for request submission and capture.
- Define numbering schemes, choice lists, reference qualifiers, and data validation rules.
- Build and maintain Flow Designer flows, subflows, and custom actions for sourcing, procurement, and supplier onboarding processes.
- Configure task orchestration, approval workflows, assignment rules, and lifecycle stage/state models.
- Implement event driven automation and scheduled jobs to streamline business operations.
- Develop and maintain Business Rules, Script Includes, and server side scripts using GlideRecord and GlideAggregate APIs.
- Create reusable, well documented, and upgrade safe custom logic.
- Optimize scripts, database queries, and automation for platform performance and scalability.
- Configure roles, groups, and Access Control Lists (ACLs) to enforce role based security.
- Configure email notifications, user notification preferences, SLA definitions, and escalation mechanisms.
- Expose platform data through data resources and scripted APIs for UI Builder consumption.
Required Skills & Experience
- Certified ServiceNow Administrator (CSA) certification required.
- Certified Application Developer (CAD) certification or equivalent ServiceNow application development experience.
- Strong expertise in Flow Designer, Business Rules, Script Includes, ACLs, ServiceNow Data Model, Scoped Application Development, and Automated Test Framework (ATF).
- Experience designing and developing enterprise grade ServiceNow solutions.
- Familiarity with Procurement and Source to Pay (S2P) processes is highly advantageous.
- Strong troubleshooting, performance tuning, and documentation skills.
- Senior level ServiceNow Developer with 6–8+ years of hands on ServiceNow development experience.
- Minimum certifications: CSA + CAD.
- Additional CIS (Certified Implementation Specialist) certification is preferred.
- Proven ability to independently deliver enterprise scale, upgrade safe ServiceNow solutions.
- Experience working with minimal supervision in complex enterprise environments.
- Individual Contributor role focused on development and platform delivery (not a Team Lead or Architect position).
About Dautom
- Dautom is a globally recognized leader in IT consulting services.
- We empower organizations by strengthening their IT teams with top tier talent.
- Our workplace culture is founded on trust, respect, continuous learning, and career growth.
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