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ServiceNow HRSD Consultant

tawantech
Riyadh, KSA
Full-time
Director
Onsite
Discovered 3 weeks ago
ServiceNow HRSDServiceNow implementationHR service deliveryRequirements analysisWorkshop facilitationHR case management
Free

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Role Overview

Lead the functional implementation of ServiceNow Human Resources Service Delivery for clients.

Translate HR processes into ServiceNow requirements and deliver secure, adoption-ready HR service experiences across Saudi Arabia and the GCC.

Key Responsibilities

  • Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
  • Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
  • Configure or guide configuration of ServiceNow HRSD, including case management, Employee Center, knowledge, and employee journeys.
  • Design lifecycle-event processes for onboarding, transfers, promotions, leave, and offboarding.
  • Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
  • Deliver training and knowledge transfer to end users, HR agents, and administrators.

Requirements

  • 5+ years in HR, HR service delivery, or enterprise service management, including 3+ years of hands-on ServiceNow implementation.
  • Proven ServiceNow HRSD delivery experience in Case and Knowledge Management, Employee Center, Lifecycle Events, or HR integrations.
  • Strong workshop-facilitation skills and ability to create clear, testable requirements.
  • Experience supporting UAT, defect resolution, and go-live stabilization.
  • Bachelor’s degree in HR, Business, Information Systems, or a related field.
  • Fluent spoken and written Arabic is mandatory for direct stakeholder workshops.

Preferred Qualifications

  • Experience in banking, government, or large shared-services environments.
  • Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.
  • ServiceNow CSA / CIS-HRSD, SHRM, CIPD, HRCI, or ITIL certification.
  • Exposure to HR shared-services models, case deflection, or knowledge governance.

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