Business & Data Analyst - ServiceNow HRSD
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Key skills for this role
Role Overview
Support business analysis and data activities on ServiceNow HRSD implementations.
Gather requirements, document processes, validate HR data, and support testing and reporting.
This is not an ETL or data-migration-lead role and offers hands-on ServiceNow experience alongside senior consultants.
Key Skills for This Role
Full Job Posting
Role Overview
Support business analysis and data activities on ServiceNow HRSD implementations.
Gather requirements, document processes, validate HR data, and support testing and reporting.
This is not an ETL or data-migration-lead role and offers hands-on ServiceNow experience alongside senior consultants.
Key Responsibilities
- Join discovery workshops with HR and business stakeholders to capture requirements.
- Document current- and future-state HR processes, case types, and reporting needs.
- Collect and review HR data for missing values, duplicates, and inconsistent formats.
- Prepare data mappings, data dictionaries, and business rules with guidance from the HRSD consultant.
- Prepare user stories, process flows, acceptance criteria, and test scenarios.
- Support user acceptance testing, defect follow-up, and go-live readiness.
Requirements
- 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
- Experience gathering requirements, documenting processes, and validating data.
- Practical Excel skills for data organization, validation, and presenting findings.
- Basic understanding of data mapping, data quality, and testing; advanced SQL and ETL are not required.
- Bachelor’s degree in Business, HR, Information Systems, Data Science, or a related field.
- Fluent spoken and written Arabic is mandatory, and professional English is required.
Preferred Qualifications
- Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
- Experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.
- Power BI or dashboard and reporting experience.
- ServiceNow CSA / CIS-HRSD training or a business-analysis or data certification.
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